End-User Process for Submitting a Support Request

When users want to submit an assistance request, they can do so from within their installation. Select Help>Request Assistance from the menu. Note that this menu option appears only when the User Assistance option is enabled in the package’s security policy.

Submitting an assistance request

Users enter their email address and a description of the problem. This information appears in the Assistance Request Details on the User Assistance page. Upon submitting, the request is sent to the SDC hub, and a notification appears in the Admin Console. End users receive a confirmation indicating the request was submitted and that an administrator will contact them.

Adding an email address and description