[Kenneth A. Kousen]

Whenever I access “Help Contents” under the Help menu, the whole IDE hangs until I kill it.

I’m using MyEclipse 5.0 GA with Eclipse 3.2 and Java 5.

The editor seems to work otherwise. It’s only when I try to access Help I lose it.

Ken Kousen

[Riyad Kalla]

Ken,
Can you go to MyEclipse > Installation Summary > Installation Details and paste the result here for me?

Also if you restart using -clean, can you launch it then? (http://www.myeclipseide.com/PNphpBB2+file-viewtopic-t-10280.html)

Lastly, are you behind a proxy or firewall? When you launch help for the first time, it’s actually launching a mini embedded version of Tomcat to host the help files from, I wonder if it’s trying to access something online and crapping out.

Also how long have you let it sit before? More than a minute? And does it peg the CPU, or just lockup MyEclipse?

[Kenneth A. Kousen]

Okay, here’s the output from Installation Details:

*** Date: Tue Oct 10 19:57:30 EDT 2006

*** System properties:
OS=WindowsXP
OS version=5.1
Java version=1.5.0_08

*** MyEclipse details:
MyEclipse Enterprise Workbench

Version: 5.0 GA
Build id: 20060805-5.0-GA

*** Eclipse details:
MyEclipse Enterprise Workbench

Version: 5.0.1 GA
Build id: 20060810-5.0.1-GA

Eclipse Graphical Editing Framework

Version: 3.2.0.v20060626
Build id: 20060627-0816

Eclipse Platform

Version: 3.2.1.r321_v20060921-b_XVA-INSQSyMtx
Build id: M20060629-1905

Eclipse RCP

Version: 3.2.1.r321_v20060801-2ekW2BxmcpPUOoq
Build id: M20060629-1905

Eclipse Java Development Tools

Version: 3.2.1.r321_v20060905-R4CM1Znkvre9wC-
Build id: M20060921-0945

Eclipse Plug-in Development Environment

Version: 3.2.1.r321_v20060823-6vYLLdQ3Nk8DrFG
Build id: M20060921-0945

Eclipse Project SDK

Version: 3.2.1.r321_v20060801-tQ1w49KnTArT0FZ
Build id: M20060921-0945

Eclipse startup command=-os
win32
-ws
win32
-arch
x86
-launcher
C:\eclipse\eclipse.exe
-name
Eclipse
-showsplash
600
-exitdata
1f74_50
-product
com.genuitec.myeclipse.product.ide
-vm
C:\WINDOWS\system32\javaw.exe

To answer your other questions, I was online the first time I launched it, but I wasn’t home. I don’t believe there were any firewalls involved, but I’ll try again and see what happens.

When I tried to launch Help, the IDE locked up. The rest of the apps in the OS were fine. I let it run for about 15 mintues before killing it.

I’ll also try a -clean launch and let you know.

Thanks for your help,

Ken

[Kenneth A. Kousen]

Wow. I just tried accessing Help Contents at home and it fired right up.

Never mind, though you might want to be aware of the issue.

Ken

[Riyad Kalla]

Hmm… it’s playing games with us 🙂

So are thinks working now?

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