[ignaciom]

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I am receiving the following communication error when I try and invite a registered user to share my “MyEclipse” configuration

Communications failure attempting to invite users
org.eclipse.maynstall.client.core.MaynstallActionE xception: Unrecognized user identifier [e04cffd1-9e72-4590-803a-69eba93099fe]

[support-joy]

Greg,

Sorry to hear you are running into this issue. Could you answer below queries to help me investigate further –
1. Open MyEclipse IDE, from menu options click on MyEclipse > Installation Summary > Installation Details and copy and paste the same here
2. Clear your .log file located at [your workspace dir]/.metadata/.log, replicate the issue and attach the file here
3. Are you behind firewall / proxy? If yes, have you setup the same here – window > preferences > general > network connections?
4. Please attach screenshot of Help > MyEclipse Configuration Center > Colaboration tab

[Greg Duerbusch]

1.Paste of installation Details:
*** Date:
Thursday, February 9, 2012 11:25:28 AM EST

** System properties:
OS=WindowsVista
OS version=6.1.0
Java version=1.6.0_13

*** MyEclipse details:
MyEclipse Blue Edition
Version: 10.0 Blue
Build id: 10.0-Blue-20111028

*** Eclipse details:
MyEclipse Blue Edition

Version: 10.0 Blue
Build id: 10.0-Blue-20111028

Eclipse Platform

Version: 3.7.0.v20110530-9gF7UHNFFt4cwE-pkZDJ7oz-mj4OSEIlu9SEv0f
Build id: I20110613-1736

Eclipse Java Development Tools

Version: 3.7.0.v20110520-0800-7z8gFchFMTdFYKuLqBLqRja9B15B
Build id: I20110613-1736

Eclipse Plug-in Development Environment

Version: 3.7.0.v20110504-0800-7b7qFVpFEx2XnmYtj_9RfO7
Build id: I20110613-1736

Eclipse Graphical Editing Framework GEF

Version: 3.7.0.v20110425-2050-777D-81B2Bz0685C3A6E34272
Build id: 201105020958

Eclipse RCP

Version: 3.7.0.v20110216-9DB5Fm1FpBGy_AaVz-mFamgY
Build id: I20110613-1736

Eclipse startup command=-os
win32
-ws
win32
-arch
x86
-showsplash
-launcher
C:\Users\gduerb01.EDS.000\AppData\Local\MyEclipse Blue Edition\MyEclipse Blue Edition 10\myeclipse-blue.exe
-name
Myeclipse-blue
–launcher.library
C:\Users\gduerb01.EDS.000\AppData\Local\MyEclipse Blue Edition\MyEclipse Blue Edition 10\../Common/plugins/org.eclipse.equinox.launcher.i18n.win32.win32.x86_3.2.0.v201103301700\eclipse_3215.dll
-startup
C:\Users\gduerb01.EDS.000\AppData\Local\MyEclipse Blue Edition\MyEclipse Blue Edition 10\../Common/plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar
-install
C:\Users\gduerb01.EDS.000\AppData\Local\MyEclipse Blue Edition\MyEclipse Blue Edition 10
-configuration
C:\Users\gduerb01.EDS.000\AppData\Local\MyEclipse Blue Edition\MyEclipse Blue Edition 10\configuration
-vm
C:\Users\gduerb01.EDS.000\AppData\Local\MyEclipse Blue Edition\Common\binary\com.sun.java.jdk.win32.x86_1.6.0.013\jre\bin\client\jvm.dll

2. Copy fo log after issue:
Nothing was written to the log file

3. With this attempt I am not behind a fiewall.
When I am attempting this from home I set up the firewall settings in MyEclipse as directed in your reply as well as in Pulse.

4. Attached is a screen schoot of Collaboration tab

Attachments:

You must be logged in to view attached files.

[support-joy]

gduerb,

Thank you for the details and screenshots. Please follow below steps –
1. Based on the attached screenshot I see that there is a pending workspace preference to be applied to your ME Blue 10 profile. I would recommend you click on [Apply 1 change] and follow the wizard. When prompted, please choose to restart the IDE. Next try and share.
2. In case this is still an issue, I would recommend you repair / re-install your MEB 10 profile. You need to double click on the MyEclipse Blue 10 installer file, it will list you 4 options. You could choose to repair / re-install / create another copy of this profile. Try and share again.
3. In case this is still an issue, please provide detailed steps that lead to this issue. At this stage I would recommend you create a support bundle. You need to click on “Create Support Bundle” icon, this looks the life saver icon under “About This Profile”. Please include the weblink of the post to help quickly trace this issue.

Let me know how this works for you.

Best.

[Author]

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