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Hi !
Once again the same problem – slow download due to lack of bandwidth. Why don’t you guys add some more bandwidth. Its so fu****g irritating. How can someone download with at such slow speed. Before a major release please increase your bandwidth capacity by at least 300%.What does your tracert look like from you to us? Going from our 3.8 to 4.0 release we doubled our bandwidth, going from 4.0 to 4.1 we *quadrupled* it with two uncapped servers who’s ONLY job is to host downloads which according to our meters left us with %60 headroom and with M4M and 5.0 I think we even added another server… given that we haven’t made an 5.0 M1 release yet or a full release, I doubt the slow download was due to the server being bogged down, it’s possible one of the hops along the way was getting beaten to death by some other traffic, or we have a poor route to you.
Either way, after how mad everyone was with our 4.0 download speeds we now monitor traffic all the time and load balance it to additional servers when it gets too high. I’ll double check with our administrator to see if the M4M m1 release really did tank the servers, in which case we’ll get this resolved before 5.0 M1 comes out.
Sorry about the trouble, slow downloads for huge files are faily high on my list of “crap I hate” as well.
p_tuladhar41,
I just asked our administrator to go back 3 weeks in the logs and look for server spikes and at our highest point we hit 20% bandwidth usage, so getting more bandwith on our end is not going to solve your problem. Try downloading MyEclipse again in a few days and see if it’s faster, if it’s not then there is something fishy going on between you and us, if it’s fast then I’ll just chalk that weirdness up to some ISP along the way having a bad day or handling a DOS of some kind.I completely share the opinion of this user, the MyEclipse download site has always been really really slow. Even after the bandwidth increase you are talking of.
I’m currently trying to download the 5.0 GA release, and the best I can get is 50KB/s. It’s not acceptable when every download site of every other software I use (meaning in any country or location) can get me as much as I can with my bandwidth (approximately 800KB/s).
For a start, why don’t you use mirroring with different download location!?
I’m sure you can improve this area, and I hope you will! 😀Olivier
Olivier,
We currently have a 100Mbps channel available for downloads. I just retested from my location (Texas, US) and got over 500KB/sec. Our servers are remotely hosted several states away, so it’s not like I’m on the same network or anything. I have a feeling that the problem isn’t our server capacity but a slow link somewhere between our servers and your location. I’ve seen a report of the same from a user in the UK. Are you in Europe by any chance? If so, the issue is likely a slow trans-atlantic link and unfortunately that’s outside of our control without doing local European mirroring, which we’re currently considering. What does your tracert look like from you to us?
I am indeed in Europe, and the traceroute is looooonnnggggg lost between the cogent networks and your servers.
So I’ll be awaiting your european mirroring.Well, that explains it. And, obviously that’s outside our control. 🙁
We’re also looking at making a BitTorrent download available as well.It took me 2 to 3 hours to download the latest release. approximately 30Kbs average
I cannot insist more on this, it is the worst download rate I’ve ever had for any software.So, regarding european mirroring and bittorrent… the sooner … the better !
🙂
OK, you wanted it, and you got it! The 5.0.1 downloads (to be promoted soon) will all have torrent links as well. See, we listen. 🙂
I’m have just finished downloading the latest 5.0.1 release using bittorrent, and it’s much much better! but…
Probably because there are not (yet?) many seeders, and probably no permanent seed at all in europe, and also because I may have been one of the first to download the manual install in europe, the best I could get was 250KB/s but the total average was 100KB/s. Could you consider having your own permanent seed somewhere in europe??
But thanks for the improvement !All,
We’ve upgraded our dedicated server bandwidth commitments again and added a new global provider. But, we’d like to see what this did to our non-US download speeds.
If you need to download from outside the US it would be great if you could post what kind of Internet connection you have, when you downloaded, and what the average throughput was. Also, a traceroute from your machine to downloads.myeclipseide.com would really be helpful as well.
That’s not encouraging, but we can figure this out. Since your initial post we’ve added multiple download servers and a dedicated 100Mbps channel from them to a Tier I provider’s trunk lines. From our hosting center to our offices (1/2 the country apart) we typically see download rates that saturate our incoming lines. That said, it doesn’t seem to be helping your situation.
Can you give us more detail precisely what you’re seeing? Have you also tried the BitTorrent downloads as well? Do they perform better? Finally, if you will email your physical IP address to support at myeclipseide.com with a reference to this thread we can research the path between our servers and you, specifically, and determine precisely where the problem is.
Hi,
Another post from an european user
here is the tracert
1 <1 ms <1 ms <1 ms 192.168.0.1 2 9 ms 9 ms 11 ms 10.88.7.254 3 37 ms 22 ms 20 ms be-bru01a-ra1-ge-1-1-0-0.aorta.net [213.46.162.17] 4 33 ms 34 ms 53 ms be-bru01a-ra2-so-2-0-0-0.aorta.net [213.46.162.22] 5 29 ms 44 ms 28 ms uk-lon01a-rd2-ge-2-1.aorta.net [213.46.160.133] 6 86 ms 88 ms 95 ms us-nyc01b-rd1-pos-12-0.aorta.net [213.46.160.126] 7 106 ms 112 ms 106 ms us-chi01a-ri1-so-3-0-0-0.aorta.net [213.46.190.153] 8 133 ms 157 ms 142 ms sp0-5-CHCGILCA.broadwing.com [206.223.119.72] 9 236 ms 124 ms 122 ms P5-0.a0.chcg.broadwing.net [216.140.14.109] 10 120 ms 137 ms 124 ms p5-0.gnwd.broadwing.net [216.140.15.141] 11 123 ms 160 ms 132 ms p2-0-0.a0.cncn.broadwing.net [216.140.15.66] 12 141 ms 141 ms 172 ms 65.91.145.18 13 140 ms 158 ms 127 ms 198.88.239.198 14 128 ms 160 ms 151 ms stl-colo-01.primary.net [216.87.63.12] 15 136 ms 139 ms 149 ms vs212.rosehosting.com [216.114.78.212]Trying to download any other way than with bittorrent is hopeless… file gets corrupted all the time.
With BT and patience, I finally get something I can use.
Hope you’ll find out…
