[Alex1]

Anything I can do?
I can post specs if needed…

Status ERROR: com.genuitec.pulse.installer.common code=0 Fatal error in PrepareClientSystemProcessor java.io.FileNotFoundException: \\vmware-host\Shared Folders\.mobione.locator (The system cannot find the file specified)
java.io.FileNotFoundException: \\vmware-host\Shared Folders\.mobione.locator (The system cannot find the file specified)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(Unknown Source)
at java.io.FileOutputStream.<init>(Unknown Source)
at com.genuitec.pulse.installer.processor.offline.initialize.PrepareClientSystemProcessor.handleLocatorFile(Unknown Source)
at com.genuitec.pulse.installer.processor.offline.initialize.PrepareClientSystemProcessor.runWithErrorHandling(Unknown Source)
at com.genuitec.pulse.installer.processor.ProcessorWithFatalErrorHandling.run(Unknown Source)
at com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob.runProgressWithCancelBlocking(Unknown Source)
at com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

[wayne]

I’m sorry to hear about your installation trouble. Can you share details about your installation environment?

1) Windows OS

2) VM usage and configuration
– I notice that the installer is looking for a missing file: \\vmware-host\Shared Folders\.mobione.locator. How are you running the installer in vmware and what is the OS and its configuration for shared files?

Wayne
Genuitec Mobile Team

[larralde]

Hi,
I am having the same problem as described above.
Using Windows Vista.
First, when running the installer, i got an error> 1278774681905.log
Then if I run manually the installer, i receive the message described above by the other user.
Any help is appreciatted.
Thanks in advance.

[wayne]

Our dev team is looking into this problem. I’ll let you know as soon as I know more.

Wayne
Genuitec Mobile Team

[wayne]

larralde,

Can you send the log file you referenced in your original post, (it should be in your system temp folder)?

Also what OS are you running?

Wayne

[wayne]

Alex,

We think we have reproduced the issue you are encountering. First let me confirm that you are on a Mac running a Windows VM, right?

We are working on a fix now. I’ll post a note on how to work around the problem for mac users until we have an official update available. I’ll post a link back here as soon as I have the work-around documented.

Wayne

[Author]

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