[thomashebert]

I have just started to use this app and it was working fine, then all of the sudden Im getting an error in the media tab “Could not create the view: Unsupported or unrecognized format” anyone help.

[wayne]

Thomas,

This sounds like the media files may have become corrupted in someway. I’m discussing with the developer responsible on this to see what gives. I’ll follow up as soon as I know more. In the meantime can you send me your mobione log file as it might provide some insight. It can be found in the following path <user-home>/.mobione/runtime/.metadata/.log. Also please provide any environment details such as OS, if virtual machine is used, installed as admin/normal…?

One last question: had you added any new images to the palette before you experienced this problem?

Wayne
Genuitec Mobile Team

[wayne]

Thomas,

Q1: We are continuing to research this problem. Prior to this problem had you created a custom media cateogry?

Q2: Did you update MobiOne with the latest update, e.g., 1.0M9 update-1?

Wayne
Genuitec Mobile Team

[wayne]

Yesterday we released MobiOne 1.0M9 update-2. This release should have more robust handling of palette resources which I believe was the cause for your issue. If you would, please install the latest version of MobiOne Studio and let me know if your problem still persists.

MobiOne 1.0M9 update-2 download

Wayne
Genuitec Mobile Team

[wayne]

I’ve been trying to replicate this problem in the latest release 1.0M9 update-2 which has additional measures added to fail gracefully if the media images directory gets corrupted or locked in some odd way. I’m going to assume this problem is fixed unless you or someone else is still having this problem w/ the latest release. Let me know your status.

Wayne
Genuitec Mobile Team

[Author]

Posts