[support-michael]

Support Posting Guidelines

Our central goal is to address your help request to your satisfaction as quickly as possible. But we need your help. Please review the problem report guide below and provide us as much info about your problem and environment as possible. The more descriptive info you provide the quicker we can identify the problem and the help resolve it.

If you have not used GapDebug before please check out the device and GapDebug configuration guide.

Please include the following:

0) version of GapDebug installed, e.g., 2014EA1, 2014, 2014SR1…
– you can find the version by selecting GapDebug menu > About

1) Mobile device and OS version, e.g., iPhone5s/iOS 7.1.1, Nexus5/Android 4.4.3…

2) Workstation OS version (Win7, Mac OSX Yosemite, …) if a GapDebug software problem

3) Description of the problem and if you can reproduce it consistently. Include a step by step description for how we can reproduce it is always appreciated

4) screenshot(s) if the problem can be observed through the UI or your app

5) GapDebug log file, located at <user-home>/.gapdebug/runtime/.metadata/.log if GapDebug software problem

6) Any other info that you feel will be helpful in resolving your problem quickly

Regards,

Michael and Vadim
The Genuitec Mobile Team

• This topic was modified 8 years, 5 months ago by support-michael.

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