[Sotiris Zdagkas]

I have installed the MyEclipse Secure server on a SuSe Linux Enterprise Server VM successfully, but when I try to run the SDC Admin Console from another machine, the console is not connecting to the server.

On the other hand, using the web interface, the /admin page is accessible.

Do you have any idea what it might be the problem???

Thank you for the help.

[Sotiris Zdagkas]

Problem remains even after server reboot.

[sdc-support]

zdragkas,

Sorry you are seeing this. My first guess would be to ask if you installed a new Admin Console or are using a Console built for another installation. The Admin Console is actually built by the server and can only be used for that server. I would suggest you go to the portal, click the Administration link in the top right and reinstall the Admin Console.

Let me know if this helps
Cheers,
–Ray
SDC Support

[Sotiris Zdagkas]

After a server reboot, the behavior is somewhat different. I can now connect with my SDC Admin Console to the delivery center server and login successfully, but the connection is lost after some time with a notification message “No server access”. The only way to connect again with the SDC Admin console is to reboot(!) the linux server and restart the Secure Delivery Center.

The linux server is alive at all times and can be accessed by other machines.

I have tried several times to re-install the SDC Admin Console (which was build by this particular delivery center instance), but I didnt manage to get rid of the behavior which I described above.

[sdc-support]

So the issue is not my first guess :).

Other possibilities are DHCP changing the IP from what you initially installed the server on or the hostname or port for the server changed. I would ask for you to confirm that this has not in fact changed. Another thing to check is to make sure no firewall is blocking access to the port you are using for the server.

If all of this still checks out then you will want to look in the server logs to see if there is any indication of the server being stopped. The server logs can be found at <server-install-location>/Data Files/logs . If you are having problems looking at the logs you can send them to support (at) genuitec (dot) com with a quick message to give us some context and we will be happy to assist you further.

Cheers
–Ray
SDC Support

[Sotiris Zdagkas]

Tracing down the issue suggests that it is a firewall related problem. I have to investigate it further.

Thank you for your support.

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