Your main source of educational documentation will be from here: http://www.myeclipseide.com/modules.php?op=modload&name=PostWrap&file=index&page=http://myeclipseide.com/enterpriseworkbench/help/index.jsp
(these contents are also included in the MyEclipse install from the Help > Contents menu).
Another great source of information are our tutorials and viewlets here: http://www.myeclipseide.com/ContentExpress-display-ceid-16.html
And any support/help you need you can get taken care of by posting to the appropriate forum. For example, if you think you found a bug, post to the bug forum. If you would like an enhancement made to the MyEclipse product, post to the enhancements forum, and so on.
I don’t understand what your post subject had to do with your questions, so I didn’t address it. If there was another question you had that I missed, please clarify and I’ll be more than happy to answer it.