[hoidaonguyen]

Trying to build video play via URL, but “It won’t play on real device (Samsung Tab 2 10″)”
However it playing good on Web simulation…

[support-octavio]

Hi hoidaonguyen,

What is the device you are testing your video? Please specify model and OS.
Also, have you check if the video renders fine on it?

[hoidaonguyen]

My device is: Samsung Galaxy Tab 2 (GT-P5113)
I posted the MP4 (35MB) upto some website
Then build the .mobi video page (link to my video via URL)
1. Test on Web Simulation = Work fine
2. Builded the .apk
installed to my device, then play = Doesn’t play

[hoidaonguyen]

Hello, any news on this issue…? (We are in hurry to release our business app).
Please let us know ASAP….

Best Regards

[support-octavio]

Hi hoidaonguyen,

Could you provide a small sample with the video url to investigate? If you want to keep data in privacy send it to support at genuitec dot com, use title mobione data from hoidaonguyen

[hoidaonguyen]

Any H264 (MP4) should help….! Size 15MB – 35MB..
Upload to any free video website

[support-michael]

Seriously?
If you want us to look at this quickly then help us by providing access to your video source.
Otherwise I’m queuing this case and will get to it later when I have time to mess around with generating data and guessing at exactly what your problem might be.

[hoidaonguyen]

A good programers @ FB no need to ask the evident, they will find the ways to duplicate and solve
the problem……….
However YOUR GUYS already have the step how to solve it, BUT still don’t know what to do..
Hummm, THATS BAD…! Don’t call your self a software developers…! BAD…BAD…WAsted my $ to purchased MOBIONE program..!

[support-michael]

Help us solve your problem and stop the unproductive insults. In a previous post you stated you need your issue resolved quickly. The quickest way to resolving your problem is to help us replicate your scenario “exactly”. That is why I requested access to your video resource (it would be nice to see your code as well). Yes, we will run our video test cases and try a few new variations. But that will NOT be exactly your situation and we will probably experience different results from yours. Then we will be further behind in helping resolve your issue. There can be many differences with in a particular video format, e.g. resolution, level of quality… Not all H264 profiles will play on all devices.

Additional info needed:
1) what version of android
2) are you using the mobione video widget or did you implement your own video player, e.g., use html5 <video>
3) if you refuse to share your video resource with us then at least provide a full listing of the video stream/file properties

[hoidaonguyen]

1. Original video file was recorded from Panasonic HDC-TM15 (AVCHD)
2. Use dvdvideosoft.com (video covert 2 MP4)
3. Uploaded to DailyMotion.com
4. Use mobione video widget
5. Link to My video URL on DailyMotion.com
6. Build apk
7. Install to Samsung Galaxy 10″ Tablet
8. Run the video
9. “won’t run…”

*****Very sample situation*****

[hoidaonguyen]

By the ways the android version in Tablet is 4.2.2

[support-octavio]

Hi hoidaonguyen,

Thanks for sharing the info, we are investigating and will follow up with you as soon as we have an status update.

[hoidaonguyen]

ANY NEWS ON THIS ISSUE….Sir !

[support-octavio]

Hi hoidaonguyen,

>ANY NEWS ON THIS ISSUE….Sir !
Yes, we have identified an issue with some versions of android. Our dev team is continuing to look at it. Will provide an update as soon as there is more info to share. The trick is we are seeing new versions of android now breaking features that have worked for a long time. There is nothing quick about these investigations as we have more fragmentation and must be careful not to break older versions while adapting to newer versions of android.

[hoidaonguyen]

Thanks, good to know
Any time frame for quick fix release soon?

[Author]

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