[Geoff]

I could not find the best place for this comment. I am a Linux user and I have had many subscriptions to MyEclipse and persuaded many other Linux users to subscribe to MyEclipse.

I am terribly disappointed that you have chosen a webinar format that is not available for Linux. This really shows that you do not care for that portion of your customer base. I do not think I can recommend you anymore until you do.

If there is a better place to post this, please move it. Everyone needs to know that you are selling products for Linux and not offering them all of the benefits of their subscriptions.

Sincerely,
Geoff

[Riyad Kalla]

Geoff,

Sorry for the trouble, the problem is the proprietary codec used to encode the recordings of our webinars from Citrix (GoToWebinar software). The software only supports the proprietary Windows/Mac codec or it supports writing out a WMV file, unfortunately it writes the WMV file out at such a low quality that it’s almost unwatchable, so we are forced to use the proprietary codec which I have been unsuccessful at converting to other formats unfortunately.

I’m really sorry to hear that we will loose you as a customer due to this limitation, we aren’t fond of the limitation either as a few of our developers are on Linux, but for the moment we are reliant on the GoToWebinar software to host our webinars, so there isn’t a whole lot we can do right now.

In the future we might evaluate other software for the webinars, but that is unfortunately not up to me.

[Mark Wiltshire]

Hi there,

I have found that when I download the Webinar, the G2M3 codec is not available to Mac users either ?

I have flip4Mac which allows me to run WMV files in quicktime, but there is no G2M3 codec for flip4Mac.

Have any other Mac users managed to playback a recorded and downloaded Webinar?
If so how have you done this.

Many thanks

Mark

[Mark Wiltshire]

Acrobat Connect is light-years better

[rgunn]

VLC plays these files on the mac without problems….

[Mark Wiltshire]

@rgunn wrote:

VLC plays these files on the mac without problems….

hi rgunn

—————————————————————-
I get error saying (for MyEclipse-andMaven.wmv)

No suitable decoder module
VLC does not support the audio or video format “G2M3”
Unfortunately there is no way for you to fix this.

—————————————————————-
I get error saying (for Welcome_to_MyEclipse.wmv)

No suitable decoder module
VLC does not support the audio or video format “MSS2”
Unfortunately there is no way for you to fix this.

VLC version – 1.0.1 Goldeneye (Intel 32 bit)
Mac OS X 10.5.8

How do you get these files to work ?

Many thanks

Mark

[Gears3]

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[Mark Wiltshire]

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[Mark Wiltshire]

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