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7.0 GA – MyEclipse Dashboard unable to connect

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  • #291790 Reply

    HossUK
    Participant

    Just installed 7.0 – GA but when attempting to “Manage Plugins” I am getting the following message

    “The MyEclipse Dashboard is unable to access update information. Please try again once network connectivity is restored.” However I have a working connection.

    Can anyone let me know if they are experiencing the same problem.

    Many thanks

    #291798 Reply

    Loyal Water
    Member

    Are you behind a proxy?

    #291827 Reply

    HossUK
    Participant

    We are behind a web filtering service. What address is this menu item attempting to connect to?

    #291876 Reply

    Riyad Kalla
    Member

    HossUK,

    Can you drill down to your <MyEclipse Software Dir>\configuration\config.ini file, and add a new property to the end of the file (make sure MyEclipse is closed down):

    
    com.genuitec.pulse.client.wire.debug=true
    

    This will generate a communications.log.gz in Genuitec/Common/logs. That file will include a trace of communication with the proxy server and any network failures that may be occurring. The file can grow quite large for successful operations but for failures it can be invaluable for detecting the failure in
    network transfers.

Viewing 4 posts - 1 through 4 (of 4 total)
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