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NO LUCK – I downloaded Pulse -> xtracted and launced the pulse-installer. I was presented the Continue anonymously using Pulse? page. Selected Next -> Nothing happened. At this point the pulse-installer is hung and I need to kill the process. I’m tail-ing both the installer-console.log and explorer-console.log. The logs have no indication of any ERROR, SEVERE, or Exception messages. Here is my log output from installer-console.log
[jlatsko@localhost pulse2-2.5.1.v200911181800-linux-gtk-x86]$ tail -f /home/jlatsko/Genuitec/Common/logs/installer-console.log
INFO: Found non-greedy requirement for ‘bundle’ from toolingorg.eclipse.equinox.app; skipping due to potential of pulling in too many entries
Nov 28, 2009 5:43:00 AM com.genuitec.pulse2.client.installer.common.InstallHandler resolveDeltaUsingCleanPlan
INFO: Not merging property: [IInstallableUnit property for com.genuitec.pulse2.common.properties.offline 2.5.1.20091110115049] org.eclipse.equinox.p2.internal.inclusion.rules = null –> STRICT
Nov 28, 2009 5:43:00 AM com.genuitec.pulse2.client.installer.common.InstallHandler resolveDeltaUsingCleanPlan
INFO: Not merging property: [IInstallableUnit property for com.genuitec.pulse2.client.launcher.group 2.2.0] org.eclipse.equinox.p2.internal.inclusion.rules = null –> STRICT
Nov 28, 2009 5:43:00 AM com.genuitec.pulse2.client.installer.common.InstallHandler resolveDeltaUsingCleanPlan
INFO: Operands to be performed:Nov 28, 2009 5:43:02 AM com.genuitec.pulse2.client.installer.common.InstallHandler waitForAliveMarker
INFO: Found .alive marker file in 2,254ms; launcher installed successfully.HERE IS THE explorer-console.log output
[jlatsko@localhost logs]$ tail -f explorer-console.log
Nov 28, 2009 5:43:07 AM com.genuitec.pulse2.client.launcher.ui.product.LauncherApplication checkMemory
INFO: Memory check timeout: 15000 milliseconds
Nov 28, 2009 5:43:07 AM com.genuitec.pulse2.client.launcher.ui.product.LauncherApplication checkMemory
INFO: Memory check threshold: 90%
Nov 28, 2009 5:43:09 AM com.genuitec.pulse2.client.launcher.ui.product.LauncherApplication checkMemory
INFO: Memory check took 1558 milliseconds to complete
Nov 28, 2009 5:43:09 AM com.genuitec.pulse2.client.launcher.ui.product.LauncherApplication checkMemory
INFO: Memory check passed
Nov 28, 2009 5:43:09 AM com.genuitec.pulse2.client.properties.PropertyCache readProperties
INFO: Reading properties from disk cache for installerscope-com.genuitec.pulse2.client.installer.ui.application took 168 milliseconds.Hi,
Im going to ask the dev team to look into this issue. They will get back to you with a reply asap.jlatsko,
Do you get the same behavior if you run the Pulse Explorer shortcut? If you don’t have a shortcut, how about if younavigate to the pulse-explorer.exe executable on disk and directly run it? Can you send me the explorer-0.log file. That could help us get to the root cause of this issue.@support-nipun wrote:
jlatsko,
Do you get the same behavior if you run the Pulse Explorer shortcut? If you don’t have a shortcut, how about if younavigate to the pulse-explorer.exe executable on disk and directly run it? Can you send me the explorer-0.log file. That could help us get to the root cause of this issue.Same behavior – it is independent of how I invoke Pulse Explorer. After reviewing the logs again I do believe this may be a problem.
[jlatsko@localhost logs]$ ll
total 304
-rw-rw-r–. 1 jlatsko jlatsko 4578 2009-12-02 00:18 explorer-0.log
-rw-rw-r–. 1 jlatsko jlatsko 0 2009-12-02 00:18 explorer-0.log.lck
-rw-rw-r–. 1 jlatsko jlatsko 3019 2009-12-02 00:18 explorer-console.log
-rw-rw-r–. 1 jlatsko jlatsko 93988 2009-12-02 00:18 install-0.log
-rw-rw-r–. 1 jlatsko jlatsko 96668 2009-12-02 00:18 installer-0.log
-rw-rw-r–. 1 jlatsko jlatsko 106381 2009-12-02 00:18 installer-console.log
[jlatsko@localhost logs]$ grep ERROR *.log
[jlatsko@localhost logs]$ grep SEVERE *.log
[jlatsko@localhost logs]$ grep -i Exception *.log
installer-console.log:java.io.FileNotFoundException: /home/jlatsko/Downloads/pulse2-2.5.1.v200911181800-linux-gtk-x86/configuration/org.eclipse.osgi/bundles/41/data/502141977/artifacts.xml (No such file or directory)
installer-console.log:java.io.FileNotFoundException: /home/jlatsko/Downloads/pulse2-2.5.1.v200911181800-linux-gtk-x86/configuration/org.eclipse.osgi/bundles/41/data/502141977/artifacts.xml (No such file or directory)
installer-console.log:java.io.FileNotFoundException: /home/jlatsko/Downloads/pulse2-2.5.1.v200911181800-linux-gtk-x86/configuration/org.eclipse.osgi/bundles/41/data/502141977/artifacts.xml (No such file or directory)
installer-console.log:java.io.FileNotFoundException: /home/jlatsko/Downloads/pulse2-2.5.1.v200911181800-linux-gtk-x86/configuration/org.eclipse.osgi/bundles/41/data/502141977/artifacts.xml (No such file or directory)
installer-console.log:java.io.FileNotFoundException: /home/jlatsko/Downloads/pulse2-2.5.1.v200911181800-linux-gtk-x86/configuration/org.eclipse.osgi/bundles/41/data/502141977/artifacts.xml (No such file or directory)The download distribution is missing the directory bundles/41.
Thanks, Jim
Jim,
You could run the Pulse Installer with the –repair option and that will cause Pulse to reinitialize the installation for the Pulse Explorer. Hope that helps.The issue still persists.
[jlatsko@localhost pulse2-2.5.1.v200911181800-linux-gtk-x86]$ ./pulse-installer -repair
Architecture: Linux/i386
Redirecting System.out and System.err to /home/jlatsko/Genuitec/Common/logs/installer-console.log
[jlatsko@localhost pulse2-2.5.1.v200911181800-linux-gtk-x86]$ ps -ef | grep -i pulse
jlatsko 1541 1 0 13:19 ? 00:00:00 /usr/bin/pulseaudio –start –log-target=syslog
jlatsko 1549 1541 0 13:19 ? 00:00:00 /usr/libexec/pulse/gconf-helper
jlatsko 2084 1 42 13:33 pts/0 00:00:09 /home/jlatsko/Genuitec/Pulse Explorer/pulse-explorer -nl en_US -noPulseUpdate -vmargs -Dcom.genuitec.pulse.client.bypass.connection.validation=true -Dcom.genuitec.pulse.client.branding.product=com.genuitec.pulse2.client.installer.ui.application -Dcom.genuitec.pulse.client.use.prelaunch.authentication=true -Xms128m -Xmx304m
jlatsko 2102 1929 0 13:34 pts/0 00:00:00 grep -i pulse
[jlatsko@localhost pulse2-2.5.1.v200911181800-linux-gtk-x86]$ grep -i exception ~/Genuitec/Common/logs/*.log
/home/jlatsko/Genuitec/Common/logs/installer-console.log:java.io.FileNotFoundException: /home/jlatsko/Downloads/pulse2-2.5.1.v200911181800-linux-gtk-x86/configuration/org.eclipse.osgi/bundles/41/data/502141977/artifacts.xml (No such file or directory)
/home/jlatsko/Genuitec/Common/logs/installer-console.log:java.io.FileNotFoundException: /home/jlatsko/Downloads/pulse2-2.5.1.v200911181800-linux-gtk-x86/configuration/org.eclipse.osgi/bundles/41/data/502141977/artifacts.xml (No such file or directory)
/home/jlatsko/Genuitec/Common/logs/installer-console.log:java.io.FileNotFoundException: /home/jlatsko/Downloads/pulse2-2.5.1.v200911181800-linux-gtk-x86/configuration/org.eclipse.osgi/bundles/41/data/502141977/artifacts.xml (No such file or directory)
/home/jlatsko/Genuitec/Common/logs/installer-console.log:java.io.FileNotFoundException: /home/jlatsko/Downloads/pulse2-2.5.1.v200911181800-linux-gtk-x86/configuration/org.eclipse.osgi/bundles/41/data/502141977/artifacts.xml (No such file or directory)
/home/jlatsko/Genuitec/Common/logs/installer-console.log:java.io.FileNotFoundException: /home/jlatsko/Downloads/pulse2-2.5.1.v200911181800-linux-gtk-x86/configuration/org.eclipse.osgi/bundles/41/data/502141977/artifacts.xml (No such file or directory)
[jlatsko@localhost pulse2-2.5.1.v200911181800-linux-gtk-x86]$Here is the explorer-0.log which u asked for in a preivous posting. Good Luck and Thanks for the help!
Dec 3, 2009 1:40:40 PM com.genuitec.pulse2.client.launcher.ui.LauncherUIActivator start
INFO: Pulse launched at 12/3/09 1:40 PM
Dec 3, 2009 1:40:43 PM com.genuitec.pulse2.client.properties.PropertyCache readProperties
INFO: Reading properties from disk cache for systemoverride took 1399 milliseconds.
Dec 3, 2009 1:40:44 PM com.genuitec.pulse2.client.properties.PropertyCache readProperties
INFO: Reading properties from disk cache for installerscope-com.genuitec.pulse2.client.installer.ui.application took 319 milliseconds.
Dec 3, 2009 1:40:44 PM com.genuitec.pulse2.client.services.PulseServices initialize
INFO: Initialization of Pulse services is being started with callback com.genuitec.pulse2.client.launcher.ui.product.PulseInitializationCallback@1852a81
Dec 3, 2009 1:40:44 PM com.genuitec.pulse2.common.http.CommunicationsServices setActiveConnectionSettings
INFO: Active connection settings changed to ConnectionSettings HttpClientCommunicationsLibrary ServerURI: https://www.poweredbypulse.com:443 Proxies: [] Non Proxied Hosts: null using extended timeouts: false
Dec 3, 2009 1:40:44 PM com.genuitec.pulse2.common.http.CommunicationsServices initialize
INFO: CommunicationsServices initialized using retrieval factory [org.eclipse.ecf.internal.provider.filetransfer.Activator$2@1a4036f] for retrieval
Dec 3, 2009 1:40:44 PM com.genuitec.pulse2.client.services.internal.PulseInitializer initializeCommunicationsWithWizardIfNeeded
INFO: Skipping connection validation; connection already validated
Dec 3, 2009 1:40:45 PM com.genuitec.pulse2.client.services.internal.PulseInitializer initializeServerConnection
INFO: Initialized client settings for connectivity to the server
Dec 3, 2009 1:40:45 PM com.genuitec.pulse2.client.properties.PropertyCache readProperties
INFO: Reading properties from disk cache for systemoverride took 234 milliseconds.
Dec 3, 2009 1:40:45 PM com.genuitec.pulse2.client.common.offlineinstaller.OfflineInstallerBundleService <init>
INFO: No offline content available; using live installation of software
Dec 3, 2009 1:40:45 PM com.genuitec.pulse2.client.services.internal.PulseClient execute
FINE: Request 1 to Pulse server for getScopedProperties (details n/a)
1,1 TopI have found the bug and successfully ran pulse explorer. Please read all of https://bugs.eclipse.org/bugs/show_bug.cgi?id=291257 for the workaround.
