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7.5M1 wont install Pulse issue

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • #299286 Reply

    hudsonc
    Member

    Hi, I can’t get 7.5 to install. I get the error

    Pulse has been unable to create a plan for Myeclipse 7.5 latest. Pleace check details below etc etc…

    I’m trying the manual archive install method to see if i can get it installed that way.

    Please provide a non pulse installation option.

    Details
    This profile can not be resolved because required software could not be located.
    Could not locate installable unit: com.genuitec.myeclipse.matisse.feature.group [7.1.0,7.5.0)
    Could not locate installable unit: com.genuitec.myeclipse.enterprise.workbench.feature.group [7.1.0,7.5.0)
    Could not locate installable unit: com.genuitec.myeclipse.tapestry.feature.group [7.1.0,7.5.0)
    Could not locate installable unit: com.genuitec.myeclipse.reports.feature.group [7.1.0,7.5.0)
    Could not locate installable unit: com.genuitec.myeclipse.icefaces.feature.feature.group [7.1.0,7.5.0)
    Checked update site http://download.eclipse.org/eclipse/updates/3.4 and found 1811 installable units.
    Checked update site http://download.eclipse.org/releases/ganymede and found 3799 installable units.
    Checked update site http://downloads2.poweredbypulse.com/downloads/products/pulse/client and found 116 installable units.
    Checked update site http://downloads2.poweredbypulse.com/downloads/products/pulse/eclipse34 and found 1 installable units.
    Checked update site http://downloads2.poweredbypulse.com/downloads/products/pulse/ganymede and found 104 installable units.
    Checked update site http://downloads3.myeclipseide.com/downloads/products/eworkbench/ganymede-latest and found 816 installable units.
    Checked update site http://downloads3.myeclipseide.com/downloads/products/eworkbench/ganymede-latest/supporting and found 20 installable units.
    Checked update site http://downloads3.myeclipseide.com/downloads/products/eworkbench/jdks and found 6 installable units.
    Checked update site http://www.poweredbypulse.com/installer/eclipse-base and found 2 installable units.
    Checked update site http://www.poweredbypulse.com/pulse/download/live and found 1 installable units.

    #299287 Reply

    support-joy
    Member

    hudsonc,

    Sorry to hear you are running into this issue. Can you please let me know your IP? I want to see if this is a result of blocked IPs. You can find out your IP by clicking on http://www.whatismyip.com. Unfortunately, due to several recent, coordinated attacks on our servers originating in southeast Asia, we have had to block access to large numbers of IP addresses in that region to ensure continued access to our customers worldwide. We apologize for the inconvenience that these actions have caused our legitimate users in the region and we’ll work rapidly to resolve any issues for them.

    Also can you quickly go to your myeclipse installation directory and look for pulse2.properties file, you might locate it under \Genuitec\Common\configuration\pulse2.properties and copy and paste pulse.handshake.id here for me? This will help me quickly locate in our server logs for logged errors.

    Sorry for the inconvinience.

    #299304 Reply

    hudsonc
    Member

    pulse.handshake.id=e3478187-2f29-4252-9b43-510434386cb1

    ip address 62.190.46.162

    #299306 Reply

    support-joy
    Member

    Thank you. I will have dev team members look into this ASAP. I will revert back to you.

    #299328 Reply

    Loyal Water
    Member

    hudsonc,
    We had a system hickup when we rolled out the 7.5 udpate late last night around 1am and broke the Blueprints and that’s why you were seeing the errors — MyEclipse/Pulse were connecting to the server and saying “Ok, what updates do you have for me?” and the server was handing back garbage and then MyEclipse/Pulse were saying “What the heck is this junk… it doesn’t even make sense” and that is the error you were seeing.

    We fixed it at 6am this morning so now all should be correct and the 7.5.0 updates are going out smoothly. Sorry for the hickup.

    #299607 Reply

    ButchAnton
    Member

    Unfortunately, I’m seeing the same problem. I was not able to start my existing profile, so (before I read this thread) I deleted Pulse and tried reinstalling. Now I can’t even install Pulse/MyEcliipse. 🙁

    Any help? I’m pretty much dead in the water and need to get some code finished today. 🙁

    Thanks!

    #299622 Reply

    Loyal Water
    Member

    Here are the steps to uninstall pulse from your machine:-

    1. Run the uninstaller.
    2. Make sure the MyEclipse Install Directory has been completely removed
    2.1. Pulse Install Directory, on XP it’s under C:\Program Files in \Pulse or \Genuitec, and on Vista it’s under <USER.HOME>\AppData\Local and then under \Pulse or \Genuitec again
    3. Then make sure the pulse2.locator file under <USER.HOME> is erased as well

    After following these steps, try reinstalling. Does it work now?

    #299630 Reply

    ButchAnton
    Member

    Thank you. Your suggestions worked.

    #299632 Reply

    ButchAnton
    Member

    False alarm — I cannot start the profile via Pulse. 🙁

    #299638 Reply

    ButchAnton,
    Can you give some more information?

    Are you behind some firewall or are you using any proxy settings?
    Have you installed any 3rd party plugins?
    Can you remove all your personal softwares from your profile and try “reinstall and run” option from the context menu?

    #299643 Reply

    Loyal Water
    Member

    False alarm — I cannot start the profile via Pulse. 🙁

    You mean you are unable to start the profile via pulse explorer ?

    #299656 Reply

    ButchAnton
    Member

    @support-nipun wrote:

    False alarm — I cannot start the profile via Pulse. 🙁

    You mean you are unable to start the profile via pulse explorer ?

    That is correct.

    #299679 Reply

    Scott Anderson
    Participant

    Butch,

    Can you try the following and see if it works:

    1) Run the Pulse Explorer
    2) Expand “Ready to Use Profiles” > “Popular” and select “MyEclipse 7.5”
    3) Click the green ‘run’ button

    This should prompt your for a profile name and you can name it whatever you wish. Then let the install continue. What exactly happens when you do this please?

    #299680 Reply

    Scott Anderson
    Participant

    Butch,

    I just realized I’m addressing this issue in this post on the Pulse forums: http://www.poweredbypulse.com/forums/showthread.php?t=978
    In that thread I identified the issue and this should now be fixed. Please post any follow-ups there.

Viewing 14 posts - 1 through 14 (of 14 total)
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