[lajiyouxiang]

editor is taking a while to connect

• This topic was modified 4 years, 8 months ago by lajiyouxiang.

[support-swapna]

Hi,

Thank you for trying CodeMix. Sorry that you are seeing this issue.

1. Can you please clarify if you are seeing the problem with any specific editor or all editors? Is the delay consistent or happens only when you open the editor first time in that session?
2. Is there a delay in the engine connection as well? If you restart the IDE, does the CodeMix engine take a long time to connect?
3. Can you please share with us the .log file located at workspace dir/.metadata/.log to help us check for any errors/exceptions logged? Please change the extension to .txt and attach it here.
4. Any Anti Virus or Firewall running in your machine?

Alternatively, you can reach us via Live Chat (Help > CodeMix > Live Chat) to help us gather required information and quickly diagnose the problem.

Apologies for inconvenience caused.

–Swapna
Genuitec Support

[Author]

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