[Mark Grand]

The windows MyEclipse 9.0 installer is not working for me. I have tried both the offline and online versions. I get the message

Installation Problem
An unexpected issue has occurred while attempting to perform the requested operation.
You can retry again later or use Get Help below to request help on MyEclipse
Description of Problem
An error occurred while locating installed JREs.

When I click on the “Get Help” button, the installer window disappears and nothing else happens.

[support-joy]

mgrand,

Sorry to hear you are running into this issue. Please answer below queries –
1. What is your OS and version?
2. How did you try to install ME 9.0? Meaning – using all-in-one installer / pulse / archived update site on top of eclipse classic?
3. In case of all-in-one installer, please verify the file size and md5sum of the installer matches that mentioned in the download site
4. Alternately you can also use pulse to download. Here is the FAQ – https://www.genuitec.com/forums/topic/installation-how-to-install-myeclipse-from-pulse/

Let me know how this works for you.

[Mark Grand]

I am running Microsoft Windows XP Tablet PC edition 2005 Version 2002 Service Pack 3

I have tried running myeclipse-9.0-offline-installer-windows.exe and myeclipse-9.0-online-installer-windows.exe from the command line. I have also tried launching them from the file browser. Either way, I get the same error message.

The size of myeclipse-9.0-offline-installer-windows.exe is 971,679,120. I don’t know how to get the md5sum of the file.

[support-tony]

Please accept our apologies for the inconvenience, mgrand. We have recently rebuilt our installers, with this JRE problem being one of the issues addressed. Could you please download the installer again, and retry?

Please let us know how the installation went with the new installer.

Regards,

[Mark Grand]

I downloaded myeclipse-9.0a-offline-installer-windows.exe and tried running it. The behavior is exactly the same. I see the same error message.

[support-tony]

Sorry for the continued problems. Can you explain when you get the error and, if possible, attach a screenshot of the error screen?

This post explains how to attach or send files such as screenshots:

https://www.genuitec.com/forums/topic/troubleshooting-how-to-upload-attachments-on-forum/

Also, there is a log file associated with the install. It’s located in the folder pointed to by your TEMP or TMP environment variable in Windows (probably C:\Documents and Settings\<user>Local Settings\Temp) and will be named something like pulse-one-1234567890123.log. It gets cleaned up after install but if your install failed, it may still be there. If there is some useful information, related to the JRE error, in that log, could you post it here?

In this way, we’ll have a better idea of the problem you’re getting and be able to investigate it further.

Regards,

[Brian Fernandes]

mgrand,

Could you try re-running the latest installer with a -nojre switch from the command line? If that does not help then I’m afraid the issue appears to still be unfixed and the only way in which you can install MyEclipse 9 would be either to use our archived update site or the Pulse technique as described here: https://www.genuitec.com/forums/topic/installation-how-to-install-myeclipse-from-pulse/

Additionally, could you please send us all files with the name pulse-one-*.log from your temp folder? That will help us diagnose the problem with the installer.

(Your temp folder can usually be located by using Start > Run and typing %temp% in the Run dialog)

Sincerely apologize for the inconvenience caused.

[Mark Grand]

The -nojre switch did not help. Here is the content of the .log file:

Apr 20, 2011 7:54:52 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.welcome] from sequence [oneinstall.installer.standard]
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Module [pulse.welcome] finished; proceeding to next module
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.initialize.installer] from sequence [oneinstall.installer.standard]
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running up to [20] processors; total work [816]
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.check.another.install.running]; work [10] of [816]
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.processor.offline.locks.CheckAnotherInstallLockProcessor runWithErrorHandling
INFO: No other install running; able to proceed
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.check.available.system.jres]; work [4] of [806]
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.client.common.fileutil.LibraryLoader loadLibrary
INFO: Preparing to load jregistrykey from bundle com.genuitec.pulse.client.common.shortcut
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.client.common.fileutil.LibraryLoader loadLibrary
INFO: Located concrete library jregistrykey_3213 from bundle com.genuitec.pulse.client.common.shortcut for pattern jregistrykey*.dll
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.client.common.fileutil.LibraryLoader loadLibrary
INFO: Loaded required library jregistrykey_3213 from bundle com.genuitec.pulse.client.common.shortcut
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.processor.ProcessorWithFatalErrorHandling run
SEVERE: A fatal error was reported from com.genuitec.pulse.installer.processor.offline.initialize.CheckAvailableSystemJREsProcessor@1c5ddd3
ca.beq.util.win32.registry.Win32Exception: The system cannot find the file specified.

at ca.beq.util.win32.registry.RegistryKey.getValue(Native Method)
at com.genuitec.pulse.client.common.shortcut.PlatformServices.searchForVMs(Unknown Source)
at com.genuitec.pulse.client.common.shortcut.PlatformServices.getAvailableSystemJREs(Unknown Source)
at com.genuitec.pulse.installer.processor.offline.initialize.CheckAvailableSystemJREsProcessor.runWithErrorHandling(Unknown Source)
at com.genuitec.pulse.installer.processor.ProcessorWithFatalErrorHandling.run(Unknown Source)
at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.runProgressWithCancelBlocking(Unknown Source)
at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.context.base.internal.UnexpectedErrorContextImpl addError
WARNING: Unexpected error occurred: Fatal error in CheckAvailableSystemJREsProcessor
ca.beq.util.win32.registry.Win32Exception: The system cannot find the file specified.

at ca.beq.util.win32.registry.RegistryKey.getValue(Native Method)
at com.genuitec.pulse.client.common.shortcut.PlatformServices.searchForVMs(Unknown Source)
at com.genuitec.pulse.client.common.shortcut.PlatformServices.getAvailableSystemJREs(Unknown Source)
at com.genuitec.pulse.installer.processor.offline.initialize.CheckAvailableSystemJREsProcessor.runWithErrorHandling(Unknown Source)
at com.genuitec.pulse.installer.processor.ProcessorWithFatalErrorHandling.run(Unknown Source)
at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.runProgressWithCancelBlocking(Unknown Source)
at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Skipping remaining processors; received jump to [id: fatal-error, action: goto, sequence: oneinstall.installer.fatal.error]
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Skipping remaining modules in sequence; received jump to [id: fatal-error, action: goto, sequence: oneinstall.installer.fatal.error]
Apr 20, 2011 7:54:56 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.error.cleanup.progress] from sequence [oneinstall.installer.fatal.error]
Apr 20, 2011 7:54:57 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running up to [2] processors; total work [150]
Apr 20, 2011 7:54:57 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.create.support.bundle]; work [50] of [150]
Apr 20, 2011 7:54:57 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.error.cleanup.work]; work [100] of [100]
Apr 20, 2011 7:54:57 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors
Apr 20, 2011 7:54:57 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Module [pulse.error.cleanup.progress] finished; proceeding to next module
Apr 20, 2011 7:54:57 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.fatal.error] from sequence [oneinstall.installer.fatal.error]

[Brian Fernandes]

Just to close the thread here – mgrand helped us find a few additional cases where the installer JRE detection failed, even in the newer installers. We have a fix for this and will release new installers along with the 9.0.1 release due in a couple of weeks.

Apologize for the inconvenience caused – any users who are facing this problem can install easily using Pulse: https://www.genuitec.com/forums/topic/installation-how-to-install-myeclipse-from-pulse/ or write in to support@genuitec.com

[Author]

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