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App doesn’t launch

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  • #350319 Reply

    Hi, I have installed the app (mac OS X 10.9.4), I have launched chrome, Started Play, Opened iTunes.. The app does not appear to launch from the dock or directly. Please advise.

    (I forgot to add that my iPhone is setup and on plugging it in I did get the popup asking if the computer is to be trusted.)

    Thank you

    #350366 Reply

    support-vadim
    Participant

    Hi Michelle,

    Could you please send us log file? You can find it at this location:

    ~/.gapdebug/runtime/.metadata/.log

    Regards,
    Vadim Ridosh

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