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Blank screen error

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  • #315789 Reply

    seyfullah
    Member

    Hello,

    I have installed mobione, but I cannot do anything with the designer.

    You can see what the screen looks like on the attachment.

    I am using windows 7 64 bit machine, and I also tried to use it in a 32 bit machine.

    Am I doing something wrong?

    Thanks.

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    #315793 Reply

    support-michael
    Keymaster

    @seyfullah
    Definitely some kind of startup issue with mobione on your system. A few more questions:

    1) what is your default OS language setting, e.g., EN, JP, ?

    2) did you install mobione into the default path recommended by the installer? Does the path containing any I18N chars?

    3) Can you send me the mobione log file found at <user_home>\.mobione\runtime\.metadata\.log
    send to support at genuitec dot com to my attention (Wayne)

    #315805 Reply

    seyfullah
    Member

    I am using TR Turkish OS Language setting.

    It is installed in “C:\Users\syftkc\AppData\Local\MobiOne Studio\MobiOne 1.1.2” folder.
    What are I18N characters ?

    I think you need derby.log file, don’t you? It is in the attachment.

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    #315848 Reply

    support-michael
    Keymaster

    This is a known problem with Turkish lang settings. We are not sure why yet. We have tested on several other lang settings with no issue. I don’t have a resolution timeframe yet on this bug.

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