[sabrinebensahra]

what’s the solution of this problem

[support-swapna]

Sabrinebensahra,

Sorry that you are seeing this problem with CodeMix.

1. Can you please clarify if this is a new install of CodeMix or a working copy which is not connecting now?
2. Please share with us the workspace log file by clicking on the icon for ‘Export Log’ in the Error Log view, save it as text file and attach it here to help us check for any errors/exceptions logged.
3. We are now available on Live Chat. Please go to Help > CodeMix > Live Chat to start a session and one of our CodeMix developers will assist you in resolving the issue.

Apologies for inconvenience caused.

–Swapna
Genuitec Support

[support-swapna]

Sabrinebensahra,

Just checking if you were able to resolve the problem with CodeMix engine startup.
If you are still seeing problems, then please share with us more details or get in touch with us via Live Chat as suggested in my previous response.

–Swapna
Genuitec Support

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