[adsking]

Codemix some time not working with Disconnected

[support-swapna]

adsking,

Sorry that you are seeing issues with CodeMix.
Can you please reach us via Live Chat (Help > CodeMix > Live Chat) when you see the problem to help us diagnose the problem quickly?

Apologies for inconvenience caused.

–Swapna
Genuitec Support

[support-swapna]

adsking,

Just checking – were you able to resolve the reported issue with CodeMix engine?

If you are still seeing the problem and you cannot reach us via Live Chat, then please share with us the .log file located in the workspace dir/.metadata/.log (change the extension to .txt and attach it here) along with more details about when exactly is the engine being disconnected.
Also let us know if any anti virus software is running in your machine. If yes, then which one?

–Swapna
Genuitec Support

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