[hhlaing]

From Help -> Software Update -> Check for Update, and it took a long time to download stuffs but at the end, it gives me the error.

“An unexpected error occured preparing to install and/or launch the selected profile. Reason: An error occurred while configuring the items to uninstall” In the white text box below – it shows java.lang.NullPointerException.

The version seems to be at 7.5 now since that’s what I see in the startup dialog box. but – it seems like it’s stopping to finish the upgrade installation.

Here is the install summary:

*** Date:
Friday, June 12, 2009 2:43:41 PM PDT

** System properties:
OS=MacOSX
OS version=10.5.7
Java version=1.5.0_16

*** MyEclipse details:
MyEclipse Enterprise Workbench
Version: 7.1.1
Build id: 7.1.1-20090310

*** Eclipse details:
MyEclipse Enterprise Workbench

Version: 7.1.1
Build id: 7.1.1-20090310

Eclipse Platform

Version: 3.4.2.R342_v20090122-9I96EiWElHi8lheoJKJIvhM3JfVsYbRrgVIWL
Build id: M20080911-1700

Eclipse Java Development Tools

Version: 3.4.2.r342_v20081217-7o7tEAoEEDWEm5HTrKn-svO4BbDI
Build id: M20080709-0800

Eclipse Plug-in Development Environment

Version: 3.4.2.R342_v20090122-7T7U1E9imVKz-A8Vz-p_jRS
Build id: M20080703-0800

Eclipse Graphical Editing Framework GEF

Version: 3.4.2.v20090218-1145-67728084A56B4I233613552
Build id: 200809101400

Eclipse RCP

Version: 3.4.200.R342_v20090122-989JESTEbig-SVaL8UJHcYBr4A63
Build id: M20080703-0800

Eclipse startup command=-os
macosx
-ws
carbon
-arch
x86
-showsplash
-launcher
/Library/Genuitec/MyEclipse 7.1/myeclipse.app/Contents/MacOS/myeclipse
-name
Myeclipse
–launcher.library
/Library/Genuitec/MyEclipse 7.1/myeclipse.app/Contents/MacOS//../../../../Common/plugins/org.eclipse.equinox.launcher.carbon.macosx_1.0.101.R34x_v20080731/eclipse_1115.so
-startup
/Library/Genuitec/MyEclipse 7.1/myeclipse.app/Contents/MacOS/../../../../Common/plugins/org.eclipse.equinox.launcher_1.0.101.R34x_v20080819.jar
-clean
-clean
-configuration
/Library/Genuitec/MyEclipse 7.1/configuration
-keyring
/Users/hhlaing/.eclipse_keyring
-consoleLog
-showlocation
-vm
/System/Library/Frameworks/JavaVM.framework

[Loyal Water]

We had a system hiccup last weekend when we rolled out the 7.5 update and broke the server-side records of the updates and that’s why you were seeing the errors. We fixed it as soon as we got to know about it last week itself and now all should be correct and the 7.5.0 updates are going out smoothly.

To fix this issue at you end, please launch the Pulse Explorer that is installed physically on your hard drive; typically <Genuitec Folder>\Pulse Explorer\pulse-explorer.exe

Once you do this, you’ll get presented with the Login screen — where you can select to Login, Register or Anonymous Login. Login Anonymously and once inside the Explorer, you can right-click on the MyEclipse Profile and select “Reinstall and Run”. This should fix the issue for you.

Sorry for the hiccup.

[Riyad Kalla]

We are tracking the issue here: https://www.genuitec.com/forums/topic/fixed-7-5-update-failing-nullpointerexception/

[Author]

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