[stoeps]

Hi,

i installed Mobione 1 M6 on Windows XP SP 3, Installation was error free, but when i start mobione, i get following error:

JVM terminated. Exit code=13
…
see attached picture!

I installed it twice, one time in program files …, then without spaces in c:\genuitec\mobione\ but the error was the same.

Thanks for your replies.

Greetings
Chris

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[wayne]

Hi Chris,

Sorry to hear you are experiencing startup problems. As you can tell from the startup log MobiOne is built on top of an Eclipse and Java platform. The error code #13 indicates some level of configuration problem. A couple of questions to help us isolate the problem:

1) Can you share the full directory path into which you installed MobiOne?

2) When you launch MobiOne are you using the program menu short-cut or some other method?

Wayne

[stoeps]

Dear Wayne,

thank you for your response.

The installation path of this error was: C:\Genuitec\MobiOne\

and i start mobione with the shortcut in the start menu, but i get the same code 13, when i start mobione.exe in C:\Genuitec\MobiOne\

Greetings
Chris

[Greg]

Hello Chris,

Sorry to hear that you are having some trouble. To help us diagnosis your issue could you post a couple of log files to this thread? Specifically here is what we would like to grab from your installation.

C:\Genuitec\Mobione\configuration\*.log

(if there aren’t any that is ok)

C:\Documents and Settings\<user>\.mobione\runtime\.metadata\*.log

The contents of these files should help us figure out what is going on and suggest your next steps to get everything working.

Greg

[stoeps]

Dear Greg,

sure, thanks for your reply. I think you can stop the research. I tested mobione in a second vm and it works perfect.

On the first machine i installed a new virus engine and i found, that IE won’t start now. Perhaps there is a bigger problem with this machine. I will reinstall it.

Thanks for your efforts!

Greetings
Chris

[Greg]

Glad to hear you are up and running.

[stoeps]

Dear Greg,

only in a VM.

On my main Win XP Installation i get the error.

And there are no log-Files!

The directories you posted aren’t there and yes i have admin rights on the machine.

Greetings
Chris

[Greg]

Anything in the C:\Genuitec\MobiOne directory as far as *.log files?

[Author]

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