[devo5183]

13-Mar-2011 9:29:27 PM com.genuitec.pulse.installer.application.CommonInstallerApplication start
SEVERE: Fatal error running the installer
com.genuitec.pulse.installer.exception.NoTypedContextException: com.genuitec.pulse.installer.context.base.IInstallerInstanceContext
at com.genuitec.pulse.installer.context.internal.InstallerContextImpl.getContextForScope(Unknown Source)
at com.genuitec.pulse.installer.context.internal.InstallerContextImpl$CallerScopedInstallerContext.getContext(Unknown Source)
at com.genuitec.pulse.installer.application.CommonInstallerApplication.prepareContainer(Unknown Source)
at com.genuitec.pulse.installer.application.CommonInstallerApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:619)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:574)
at org.eclipse.equinox.launcher.Main.run(Main.java:1407)
Caused by: com.genuitec.pulse.installer.exception.TypedContextInitException: Could not read the installer instance file from the bundled installer contents.
at com.genuitec.pulse.installer.context.base.internal.InstallerInstanceContextImpl.init(Unknown Source)
… 16 more

[devo5183]

i have redownloaded the installer and removed all bad installations but it still will not install

[support-michael]

I’m sorry to hear you are having installation problems. Can you provide the following as we research this further:

1) Check your Windows temp directory for any log files named with the following patterns and send them to support at genuitec dot com with title “MobiOne installer diagnostics”:
pulse-one-<number>.log
MobiOne-support-2010-MM-DD-HH-MM.zip

2) Need Platform details
a) Window OS [xp,vista,win7]:

b) Installation path [default, custom]:
If custom path was used please provide the full path; we recommend you try the default installer path

c) User privileges [administrator, guest, other]:

d) Virus scanners installed, e.g., norton, mcafee,…:

Wayne
Genuitec Mobile Team

[Author]

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