[kegibson]

error saving file. please check error log. Where can i find the error log?

[support-michael]

The log can be found at <userhome>\.mobione\runtime\.metadata\.log

Example:
c:\users\gibson\.mobione\runtime\.metadata\.log

[kegibson]

Thank you for your quick responce. I have attached the error log.

Attachments:

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[support-michael]

@kegibson
Thank you for sharing this log file with us. I have kicked it to the dev team to assess.

Q1: does the file save problem happen often? For example is it only for a single design file (.mobi file) or does it happen for multiple design files?

Q2: Can you tell me a little about your computer? For example what Windows OS, (XP, Vista, Win7) and how much RAM does the machine have?

[kegibson]

I have tried it on two different computers with the same results but it does only happen on two of my files. I not sure what was wrong with them but after rebuilding them from scratch they work fine.
Thanks for your attention

[support-michael]

@kegibson
Could you send me one or both of the goofed up files for investigation?
Send to support at genuitec dot com to my attention (Wayne)

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