[sai147]

Hi Octavio,
I am getting this browser error when I try to run the simulator.
After Resetting Simulator state, the mobile web simulator still does not work .
OS: win 7
Chrome: version 35.0.1916.153 m (up to date)
Mobi: 2.6.2 Paid version

I desperately need support to fix this issue.

Thanks
sai147

[Code_A]

Have you tried deleting your m1 profile to see if that helps? Maybe it is corrupt. Instructions on how to do this can be found at the bottom of this thread viewtopic.php?f=8&t=6979

[sai147]

@Code A wrote:

Have you tried deleting your m1 profile to see if that helps? Maybe it is corrupt. Instructions on how to do this can be found at the bottom of this thread viewtopic.php?f=8&t=6979

This Instruction is for OS:window8 only.
viewtopic.php?f=8&t=6979
I have already tried all these steps.
————————————-
1) shut down mobione
2) open file explorer and nav to <userhomedir>/AppData/Local/Temp
3) delete the directory named: mobione_mobilewebsimulator_userdata
4) restart mobione, cross fingers/knock wood and launch the simulator: Tools menu> Open Mobile Web Simulator
————————————-
But I can not find the directory named: mobione_mobilewebsimulator_userdata in windows 7 ultimate.
My OS is windows 7 ultimate.

[Code_A]

The instructions are for windows, by looking at the screen capture it appears to be from windows7. Did you try it?

[support-octavio]

Hi sai147,

@sai147 wrote:

But I can not find the directory named: mobione_mobilewebsimulator_userdata in windows 7 ultimate.
My OS is windows 7 ultimate.

Please make sure hidden files are visible so you can access to that directory.
Also, is it possible that Mobione was installed from another acount? So the mobile data sim directory would be something like: C:/Users/Sai/AppData/Local/Temp
Lastly, have you tried to uninstall and reinstall it?

[sai147]

I had followed all these steps
1)reinstall mobione
2) open file explorer and nav to <userhomedir>/AppData/Local/Temp
3) delete the directory named: mobione_mobilewebsimulator_userdata
4) restart mobione, and launch the simulator: Tools menu> Open Mobile Web Simulator

But I am getting the same issue “Unsupported Browser message”

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[support-octavio]

Hi sai147,

Please share next information:

When running the web simulator and getting the error message, open the web inspector (Press F12), go to Consle tab and share the content with us: See attachment console.png

Note that the empty content in the screenshot may contain more info on your side.

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[FumioUeda]

Hi octavio,

Unsupported Browser message appears also to my PC.
The message is displayed when I run the web simulator even I use Mobile template as the project.

PC OS ; Win7,
M1 ; 2.6.2,
Chrome ; 36.0.1985.103 beta-m, (checked previous version, too)

ueda

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[FumioUeda]

Hi octavio,

It worked well by doing “Reset Simulation Setting” indicated in your suggestion; http://www.genuitec.com/support-genuitec/viewtopic.php?f=8&t=7222&hilit=chrome.

Thank you,
ueda

[anser]

I think the problem could be your browser is not in developer mode
go to settings then extensions then on the top right click developer mode it may help

[Author]

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