[florin]

Hi there, I can’t install your software on my PC (vista 32 bit Home edition), the installer shows a error … about eclipse java…etc. I have the latest java package installed in my computer. I have run your software previously and it was working fine, as soon as I downloaded the new version, I can’t install it anymore.

Thanks

[support-michael]

Thanks for taking the time to report this issue. We are investigating several ongoing installation issues and will resolve them asap (priority-1 critical).

Please help us as follows.

1) can you send me the installer log file?
See <mobionestudioinstalldir>/Common/log directory.

2) Can you try running uninstall and then the 1.0 installer?

3) If #2 fails would you try manually delete the MobiOne Studio installation folder and its subdirs. Also please use Task Manager and see if there is a hung installer or uninstaller Java process. If yes, please kill it.

Wayne
Genuitec Mobile Team

[support-michael]

Please see this new installer issues thread, http://www.genuitec.com/support-mobione/viewtopic.php?f=8&t=1110

We very much need your assistance to learn how the installer is failing on your respective systems.

Wayne
Genuitec Mobile Team

[Author]

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