- This topic has 8 replies, 2 voices, and was last updated 13 years ago by
.
-
Posts
-
Dears,
Yesterday I’ve just paid for MyEclipse Blue subscription but I have not received the subscription code yet and I sent you two emails @ subscriptions@genuitec.com
I have not got any response!. although I received the payment receipt and this is the order number
Order #: 53900
please I am waiting the activation code so I can resume working on my pending tasks !
thanksmalbenni,
I have escalated your post to the subscriptions team. They would get back to you on this shortly.
Sorry for the inconvenience.
Hi,
I have received subscription code but its not working on Blue edition although I paid for blue edition I paid almost $159 so please could you correct this error as soon as possible?malbenni,
What is the issue you are facing with MyEclipse Blue subscription? Could you [PM] me your subscription ID and code? What is your Operating system and version? Is the ME Blue subscription not persisting? Please elaborate more.
Dears,
I sent you e-mails enclosed with the receipt i’ve received and a snapshot of the error i am getting.
anyway,when i entered the subscription code in ME Blue it says this is not for ME Blue I attached a snapshot of the error and the
Order #: 53900
Order Date: 2011-11-23
Blue Edition
$158.95 each
P300 10-15-20 1-49
I sent this issue to your sales and support emails but may be you were on holidays
thanksmalbenni,
Thank you for the details and screenshot. I have escalated this issue to our subscription team. Please note that I have deleted the screenshot from your earlier post, as it contained subscription details which could be used by others.
I am sorry Joy for attaching the snapshot I thought It would be seen only by myself and the admin.
apologize again and thankful your effort
