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href=’/US/en/common/resainfovol/rivhome/reservation_achat.htm’ onclick=”javascript:af_md(‘/US/en/common/resainfovol/rivhome/reservation_achat.htm’,0,”);return false;”> Book online</a> <ul id=’menuNiv2_1_20′> <li> <a id=’reservation’
href=’/cgi-bin/AF/US/en/local/resainfovol/achat/RechercherAction.do’ onclick=”javascript:af_md(‘/US/en/local/resainfovol/achat/RechercherAction.do’,0,”);return false;”> Book now</a> </li> <li> <a id=’UM’
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href=’/US/en/local/resainfovol/achat/reservation_group.htm’ onclick=”javascript:af_md(‘/US/en/local/resainfovol/achat/reservation_group.htm’,0,”);return false;”> Group travel</a> </li> </ul> </li> <li id=’menuCell_1_37′> <a id=’tarifs_promotions’
href=’/US/en/local/resainfovol/meilleuresoffres/tarifs_promotions.htm’ onclick=”javascript:af_md(‘/US/en/local/resainfovol/meilleuresoffres/tarifs_promotions.htm’,0,”);return false;”> Best fares</a> </li> <li class=’submenu’ id=’menuCell_1_41′> <a class=’fly’ id=’reservation_af_keep_in_touch’
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href=’/US/en/local/resainfovol/achat/reservation_widget.htm’ onclick=”javascript:af_md(‘/US/en/local/resainfovol/achat/reservation_widget.htm’,0,”);return false;”> Widget by Air France</a> </li> <li> <a id=’reservation_rss’
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href=’/cgi-bin/AF/US/en/common/resainfovol/horaires/horaires.do’ onclick=”javascript:af_md(‘/US/en/common/resainfovol/horaires/horaires.do’,0,”);return false;”> Schedules</a> </li> <li id=’menuCell_1_29′> <a id=’infovol’
href=’/cgi-bin/AF/US/en/common/resainfovol/infovols/actualiteDesVols.do’ onclick=”javascript:af_md(‘/US/en/common/resainfovol/infovols/actualiteDesVols.do’,0,”);return false;”> Flight status</a> </li> <li class=’submenu’ id=’menuCell_1_38′> <a class=’fly’ id=’reservation_avion_train’
href=’/US/en/common/resainfovol/avion_train/reservation_avion_train.htm’ onclick=”javascript:af_md(‘/US/en/common/resainfovol/avion_train/reservation_avion_train.htm’,0,”);return false;”> Air – Rail</a> <ul id=’menuNiv2_1_38′> <li> <a id=’avion_train_tgvair’
href=’/US/en/common/resainfovol/avion_train/avion_train_tgvair.htm’ onclick=”javascript:af_md(‘/US/en/common/resainfovol/avion_train/avion_train_tgvair.htm’,0,”);return false;”> tgvair</a> </li> <li> <a id=’avion_train_ligne_cdgbru’
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href=’/US/en/local/transverse/frame/genericIFrame.htm?url=http://www.viamichelin.com/b2b2c/gbr/dyn/controller/hbHomePage?productId=121607′ onclick=”javascript:af_md(‘/US/en/local/transverse/frame/genericIFrame.htm?url=http://www.viamichelin.com/b2b2c/gbr/dyn/controller/hbHomePage?productId=121607′,0,”);return false;”> Hotels</a> </li> <li> <a id=’voyage_voitures’
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href=’/cgi-bin/AF/US/en/local/resainfovol/achat/gererPNRAction.do’ onclick=”javascript:af_md(‘/US/en/local/resainfovol/achat/gererPNRAction.do’,0,”);return false;”> Your reservations</a> </li> </ul> </li> <li class=’separateur’><span class=’qmdivider qmdividery’ ></span></li> <li class=’top submenu’><a id=’guideVoyageNivo1′ href=’#’ class=’top_link’>Information and services</a> <ul id=’menuNiv1_2′ class=’droite’> <li class=’submenu’ id=’menuCell_2_126′> <a class=’fly’ id=’guide_e_services_yy’
href=’/US/en/common/guidevoyageur/e_services/guide_e_services_yy.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/e_services/guide_e_services_yy.htm’,0,”);return false;”> E-services</a> <ul id=’menuNiv2_2_126′> <li> <a id=’pratique_billet_electronique’
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href=’/US/en/common/guidevoyageur/reseau/guide_reseau.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/reseau/guide_reseau.htm’,0,”);return false;”> Our destinations</a> <ul id=’menuNiv2_2_132′> <li> <a id=’reseau_monde’
href=’/US/en/common/guidevoyageur/reseau/reseau_monde.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/reseau/reseau_monde.htm’,0,”);return false;”> Worldwide network</a> </li> <li> <a id=’guide_destinations’
href=’http://travel-guide.airfrance.com’ onclick=”javascript:af_md(‘http://travel-guide.airfrance.com’,0,’width=1050,height=768,resizable=no,scrollbars=yes,toolbar=yes,menubar=yes’);return false;”> Destination guide</a> </li> </ul> </li> <li id=’menuCell_2_1191′> <a id=’CO2 Calculator’
href=’http://developpement-durable.airfrance.com/FR/en/local/calculateurCO2/calculateurAccueil.htm’ onclick=”javascript:af_md(‘http://developpement-durable.airfrance.com/FR/en/local/calculateurCO2/calculateurAccueil.htm’,0,’width=800,height=600,resizable=yes’);return false;”> CO2 Calculator</a> </li> <li class=’submenu’ id=’menuCell_2_10′> <a class=’fly’ id=’guide_cote_pratique’
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href=’/US/en/common/guidevoyageur/pratique/pratique_bagage.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/pratique/pratique_bagage.htm’,0,”);return false;”> Baggage</a> </li> <li> <a id=’pratique_animaux’
href=’/US/en/common/guidevoyageur/pratique/pratique_animaux.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/pratique/pratique_animaux.htm’,0,”);return false;”> Animals</a> </li> <li> <a id=’pratique_visa_douanes’
href=’/US/en/common/guidevoyageur/pratique/pratique_visa_douanes.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/pratique/pratique_visa_douanes.htm’,0,”);return false;”> Visa and customs</a> </li> <li> <a id=’pratique_surete’
href=’/US/en/common/guidevoyageur/pratique/pratique_surete.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/pratique/pratique_surete.htm’,0,”);return false;”> Safety measures</a> </li> <li> <a id=’pratique_cars_airfrance’
href=’/US/en/common/guidevoyageur/pratique/pratique_cars_airfrance.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/pratique/pratique_cars_airfrance.htm’,0,”);return false;”> Air France Buses</a> </li> <li> <a id=’useful_links’
href=’/US/en/local/guidevoyageur/pratique/useful_links.htm’ onclick=”javascript:af_md(‘/US/en/local/guidevoyageur/pratique/useful_links.htm’,0,”);return false;”> Useful links</a> </li> </ul> </li> <li class=’submenu’ id=’menuCell_2_1215′> <a class=’fly’ id=’guide_bienetre_sante’
href=’/US/en/common/guidevoyageur/bienetre_sante/guide_bienetre_sante.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/bienetre_sante/guide_bienetre_sante.htm’,0,”);return false;”> Health and comfort</a> <ul id=’menuNiv2_2_1215′> <li> <a id=’bienetre_sante_aeroport’
href=’/US/en/common/guidevoyageur/bienetre_sante/bienetre_sante_aeroport.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/bienetre_sante/bienetre_sante_aeroport.htm’,0,”);return false;”> Comfort at the airport</a> </li> <li> <a id=’bienetre_sante_abord’
href=’/US/en/common/guidevoyageur/bienetre_sante/bienetre_sante_abord.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/bienetre_sante/bienetre_sante_abord.htm’,0,”);return false;”> Onboard comfort</a> </li> <li> <a id=’bienetre_sante_conseils’
href=’/US/en/common/guidevoyageur/bienetre_sante/bienetre_sante_conseils.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/bienetre_sante/bienetre_sante_conseils.htm’,0,”);return false;”> Health and comfort tips</a> </li> <li> <a id=’bienetre_sante_vaccinations’
href=’/US/en/common/guidevoyageur/bienetre_sante/bienetre_sante_vaccinations.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/bienetre_sante/bienetre_sante_vaccinations.htm’,0,”);return false;”> Prevention and vaccinations</a> </li> </ul> </li> <li class=’submenu’ id=’menuCell_2_254′> <a class=’fly’ id=’guide_assistance_particuliere’
href=’/US/en/common/guidevoyageur/assistance/guide_assistance_particuliere.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/assistance/guide_assistance_particuliere.htm’,0,”);return false;”> Passenger assistance</a> <ul id=’menuNiv2_2_254′> <li> <a id=’particuliere_planete_bleue’
href=’/US/en/common/guidevoyageur/assistance/particuliere_planete_bleue.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/assistance/particuliere_planete_bleue.htm’,0,”);return false;”> Families and children</a> </li> <li> <a id=’particuliere_pmr’
href=’/US/en/common/guidevoyageur/assistance/particuliere_pmr.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/assistance/particuliere_pmr.htm’,0,”);return false;”> Passengers with reduced mobility</a> </li> <li> <a id=’particuliere_pfc’
href=’/US/en/common/guidevoyageur/assistance/particuliere_pfc.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/assistance/particuliere_pfc.htm’,0,”);return false;”> Passengers with a high body mass</a> </li> <li> <a id=’sante_anti_stress’
href=’/US/en/common/guidevoyageur/pratique/sante_anti_stress.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/pratique/sante_anti_stress.htm’,0,”);return false;”> Anti-stress workshop</a> </li> <li> <a id=’marketing_assistanceinfo’
href=’/US/en/local/resainfovol/meilleuresoffres/marketing_assistanceinfo.htm’ onclick=”javascript:af_md(‘/US/en/local/resainfovol/meilleuresoffres/marketing_assistanceinfo.htm’,0,”);return false;”> Air Carrier Access Act</a> </li> </ul> </li> <li class=’submenu’ id=’menuCell_2_60′> <a class=’fly’ id=’guide_a_laeroport’
href=’/US/en/common/guidevoyageur/aeroport/guide_a_laeroport.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/aeroport/guide_a_laeroport.htm’,0,”);return false;”> At the airport</a> <ul id=’menuNiv2_2_60′> <li> <a id=’aeroport_enregistrement’
href=’/US/en/common/guidevoyageur/aeroport/aeroport_enregistrement.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/aeroport/aeroport_enregistrement.htm’,0,”);return false;”> Check-in</a> </li> <li> <a id=’aeroport_salons_patios’
href=’/US/en/common/guidevoyageur/aeroport/aeroport_salons_patios.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/aeroport/aeroport_salons_patios.htm’,0,”);return false;”> Airport lounges</a> </li> <li> <a id=’aeroport_correspondances_cdg’
href=’/US/en/common/guidevoyageur/aeroport/aeroport_correspondances_cdg.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/aeroport/aeroport_correspondances_cdg.htm’,0,”);return false;”> Paris-Charles de Gaulle transfers</a> </li> <li> <a id=’airportsGuide’
href=’http://airfrance.travel-guides.com/?language=en’ onclick=”javascript:af_md(‘http://airfrance.travel-guides.com/?language=en’,0,’width=800,height=600,scrollbars=yes,resizable=yes’);return false;”> Airports guide</a> </li> </ul> </li> <li class=’submenu’ id=’menuCell_2_26′> <a class=’fly’ id=’guide_a_bord’
href=’/US/en/common/guidevoyageur/classeetconfort/guide_a_bord.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/guide_a_bord.htm’,0,”);return false;”> Classes and comfort </a> <ul id=’menuNiv2_2_26′> <li> <a id=’classes_premiere’
href=’/US/en/common/guidevoyageur/classeetconfort/classes_premiere.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/classes_premiere.htm’,0,”);return false;”> La Première/First</a> </li> <li> <a id=’classes_affaires’
href=’/US/en/common/guidevoyageur/classeetconfort/classes_affaires.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/classes_affaires.htm’,0,”);return false;”> Affaires/Business</a> </li> <li> <a id=’classes_premium_voyageur’
href=’/US/en/common/guidevoyageur/classeetconfort/classes_premium_voyageur.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/classes_premium_voyageur.htm’,0,”);return false;”> Premium Voyageur/Premium Economy</a> </li> <li> <a id=’classes_alize_new’
href=’/US/en/common/guidevoyageur/classeetconfort/classes_alize_new.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/classes_alize_new.htm’,0,”);return false;”> Alizé/Premium Economy</a> </li> <li> <a id=’classes_voyageur’
href=’/US/en/common/guidevoyageur/classeetconfort/classes_voyageur.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/classes_voyageur.htm’,0,”);return false;”> Voyageur/Economy</a> </li> <li> <a id=’classes_cityjet_for’
href=’/US/en/common/guidevoyageur/classeetconfort/classes_cityjet_for.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/classes_cityjet_for.htm’,0,”);return false;”> CityJet for Air France</a> </li> <li> <a id=’classes_dedicate’
href=’/US/en/common/guidevoyageur/classeetconfort/classes_dedicate.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/classes_dedicate.htm’,0,”);return false;”> Dedicate</a> </li> <li> <a id=’classes_la_navette’
href=’/US/en/common/guidevoyageur/classeetconfort/classes_la_navette.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/classes_la_navette.htm’,0,”);return false;”> La Navette</a> </li> <li> <a id=’guide_divertissement’
href=’/US/en/common/guidevoyageur/classeetconfort/guide_divertissement.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/guide_divertissement.htm’,0,”);return false;”> Onboard entertainment </a> </li> <li> <a id=’abord_plan_cabine’
href=’/US/en/common/guidevoyageur/classeetconfort/abord_plan_cabine.htm’ onclick=”javascript:af_md(‘/US/en/common/guidevoyageur/classeetconfort/abord_plan_cabine.htm’,0,”);return false;”> Cabin plans</a> </li> </ul> </li> <li id=’menuCell_2_1201′> <a id=’ROC’
href=’/US/en/common/avotreservice/relationclientele/ROC.htm’ onclick=”javascript:af_md(‘/US/en/common/avotreservice/relationclientele/ROC.htm’,0,”);return false;”> ROC service</a> </li> </ul> </li> <li class=’separateur’><span class=’qmdivider qmdividery’ ></span></li> <li class=’top submenu’><a id=’voyageurFrequentNivo1′ href=’#’ class=’top_link’>Flying Blue</a> <ul id=’menuNiv1_3′ class=’droite’> <li class=’submenu’ id=’menuCell_3_75′> <a class=’fly’ id=’voyageurs_flyingblue’
href=’/cgi-bin/AF/US/en/common/util/forwardClusterAction.do?url=flyingblue.htm’ onclick=”javascript:af_md(‘/US/en/common/util/forwardClusterAction.do?url=flyingblue.htm’,0,”);return false;”> Flying Blue</a> <ul id=’menuNiv2_3_75′> <li> <a id=’fblue_essentiel’
href=’/cgi-bin/AF/US/en/common/util/forwardClusterAction.do?url=fblue_essentiel.htm’ onclick=”javascript:af_md(‘/US/en/common/util/forwardClusterAction.do?url=fblue_essentiel.htm’,0,”);return false;”> Flying Blue at a glance</a> </li> <li> <a id=’moncompte’
href=’/cgi-bin/AF/US/en/common/voyageurfrequent/ffp/AccesFFPAction.do’ onclick=”javascript:af_md(‘/US/en/common/voyageurfrequent/ffp/AccesFFPAction.do’,0,”);return false;”> Your Mileage summary</a> </li> <li> <a id=’abt’
href=’/cgi-bin/AF/US/en/local/resainfovol/abt/demanderPrimeAction.do’ onclick=”javascript:af_md(‘/US/en/local/resainfovol/abt/demanderPrimeAction.do’,0,”);return false;”> Book an Award ticket</a> </li> <li> <a id=’fblue_gagner’
href=’/cgi-bin/AF/US/en/common/util/forwardClusterAction.do?url=fblue_gagner.htm’ onclick=”javascript:af_md(‘/US/en/common/util/forwardClusterAction.do?url=fblue_gagner.htm’,0,”);return false;”> Earning Miles</a> </li> <li> <a id=’fblue_acheter’
href=’/US/en/common/voyageurfrequent/flyingblue/fblue_acheter.htm’ onclick=”javascript:af_md(‘/US/en/common/voyageurfrequent/flyingblue/fblue_acheter.htm’,0,”);return false;”> Buying Miles</a> </li> <li> <a id=’fblue_profiter’
href=’/cgi-bin/AF/US/en/common/util/forwardClusterAction.do?url=fblue_profiter.htm’ onclick=”javascript:af_md(‘/US/en/common/util/forwardClusterAction.do?url=fblue_profiter.htm’,0,”);return false;”> Spending Miles</a> </li> <li> <a id=’fblue_avantages_elite’
href=’/cgi-bin/AF/US/en/common/util/forwardClusterAction.do?url=fblue_avantages_elite.htm’ onclick=”javascript:af_md(‘/US/en/common/util/forwardClusterAction.do?url=fblue_avantages_elite.htm’,0,”);return false;”> Elite benefits</a> </li> <li> <a id=’fblue_news_promotions’
href=’http://www.flyingbluenews.com/airfrance/’+cu_Marche+’/’+cu_Langue+” onclick=”javascript:af_md(‘http://www.flyingbluenews.com/airfrance/’+cu_Marche+’/’+cu_Langue+”,0,’width=1024,height=768,resizable=yes,scrollbars=yes,toolbar=yes,menubar=yes,titlebar=yes’);return false;”> News and promotions</a> </li> <li> <a id=’fblue_service_clients’
href=’/cgi-bin/AF/US/en/common/util/forwardClusterAction.do?url=fblue_service_clients.htm’ onclick=”javascript:af_md(‘/US/en/common/util/forwardClusterAction.do?url=fblue_service_clients.htm’,0,”);return false;”> Customer care</a> </li> <li> <a id=’Adhesion’
href=’/cgi-bin/AF/US/en/local/voyageurfrequent/ffp/AdhesionFFP.do’ onclick=”javascript:af_md(‘/US/en/local/voyageurfrequent/ffp/AdhesionFFP.do’,0,”);return false;”> Enroll online</a> </li> </ul> </li> <li class=’submenu’ id=’menuCell_3_112′> <a class=’fly’ id=’voyageurs_petroleum’
href=’/US/en/common/voyageurfrequent/petroleumclub/voyageurs_petroleum.htm’ onclick=”javascript:af_md(‘/US/en/common/voyageurfrequent/petroleumclub/voyageurs_petroleum.htm’,0,”);return false;”> Flying Blue Petroleum</a> <ul id=’menuNiv2_3_112′> <li> <a id=’decouverte_services’
href=’/US/en/common/voyageurfrequent/petroleumclub/decouverte_services.htm’ onclick=”javascript:af_md(‘/US/en/common/voyageurfrequent/petroleumclub/decouverte_services.htm’,0,”);return false;”> Services at the airport</a> </li> <li> <a id=’adherants_offres_partenaires’
href=’/US/en/common/voyageurfrequent/petroleumclub/adherants_offres_partenaires.htm’ onclick=”javascript:af_md(‘/US/en/common/voyageurfrequent/petroleumclub/adherants_offres_partenaires.htm’,0,”);return false;”> Partner benefits</a> </li> <li> <a id=’petroleum_deja_adherant’
href=’http://www.flyingbluepetroleumnews.com/ ‘ onclick=”javascript:af_md(‘http://www.flyingbluepetroleumnews.com/ ‘,0,’width=1024,height=768,resizable=yes,scrollbars=yes,toolbar=yes,menubar=yes,titlebar=yes’);return false;”> News and promotions</a> </li> <li> <a id=’petroleum_lignes_petrolieres’
href=’/US/en/common/voyageurfrequent/petroleumclub/petroleum_lignes_petrolieres.htm’ onclick=”javascript:af_md(‘/US/en/common/voyageurfrequent/petroleumclub/petroleum_lignes_petrolieres.htm’,0,”);return false;”> Oil routes</a> </li> <li> <a id=’petroleum_services_client’
href=’/US/en/common/voyageurfrequent/petroleumclub/petroleum_services_client.htm’ onclick=”javascript:af_md(‘/US/en/common/voyageurfrequent/petroleumclub/petroleum_services_client.htm’,0,”);return false;”> Customer care</a> </li> <li> <a id=’decouverte_adherer’
href=’/US/en/common/voyageurfrequent/petroleumclub/decouverte_adherer.htm’ onclick=”javascript:af_md(‘/US/en/common/voyageurfrequent/petroleumclub/decouverte_adherer.htm’,0,”);return false;”> Join</a> </li> </ul> </li> </ul> </li> <li class=’separateur’><span class=’qmdivider qmdividery’ ></span></li> <li class=’top submenu’><a id=’serviceNivo1′ href=’#’ class=’top_link’>Business services</a> <ul id=’menuNiv1_4′ class=’droite’> <li class=’submenu’ id=’menuCell_4_32′> <a class=’fly’ id=’service_voyageur_rewards’
href=’/US/en/common/avotreservice/entreprises/service_voyageur_rewards.htm’ onclick=”javascript:af_md(‘/US/en/common/avotreservice/entreprises/service_voyageur_rewards.htm’,0,”);return false;”> VoyageurREWARDS</a> <ul id=’menuNiv2_4_32′> <li> <a id=’adherer’
href=’/cgi-bin/AF/US/en/local/vronline/account/VRFillAdhesionAction.do’ onclick=”javascript:af_md(‘/US/en/local/vronline/account/VRFillAdhesionAction.do’,0,”);return false;”> Join</a> </li> <li> <a id=’vr_gagner_points’
href=’/US/en/local/avotreservice/entreprises/vr_gagner_points.htm’ onclick=”javascript:af_md(‘/US/en/local/avotreservice/entreprises/vr_gagner_points.htm’,0,”);return false;”> Earn Points</a> </li> <li> <a id=’vr_utiliser_points’
href=’/US/en/local/avotreservice/entreprises/vr_utiliser_points.htm’ onclick=”javascript:af_md(‘/US/en/local/avotreservice/entreprises/vr_utiliser_points.htm’,0,”);return false;”> Use your Points</a> </li> <li> <a id=’rewards_espace_client’
href=’/US/en/local/avotreservice/entreprises/rewards_espace_client.htm’ onclick=”javascript:af_md(‘/US/en/local/avotreservice/entreprises/rewards_espace_client.htm’,0,”);return false;”> Dedicated online space</a> </li> </ul> </li> <li id=’menuCell_4_39′> <a id=’global_meeting’
href=’http://w9.traveldoo.com’ onclick=”javascript:af_md(‘http://w9.traveldoo.com’,0,’width=1024,height=768,resizable=yes,scrollbars=yes,toolbar=yes,menubar=yes,titlebar=yes’);return false;”> Air France and KLM Global Meetings </a> </li> <li id=’menuCell_4_38′> <a id=’service_engagements’
href=’/US/en/local/avotreservice/relationclientele/service_engagements.htm’ onclick=”javascript:af_md(‘/US/en/local/avotreservice/relationclientele/service_engagements.htm’,0,”);return false;”> Our commitments</a> </li> </ul> </li> </ul> <script type=”text/javascript”> loadMenus();
document.write(‘<style type=”text/css”>’);
if (!isMenuAffichable) {
document.write(‘ .menuContainer { display:none; } ‘);
}
document.write(‘</style>’);
if (isMenuAffichable) {
var affichagePicto = “”;
if (affichagePicto == ‘Yes’) {
var elemimg = document.getElementById(‘homehidden’);
var elemtxt = document.getElementById(‘gotohome’);
if (elemtxt) elemtxt.id = ‘homehidden’;
if (elemimg) elemimg.id = ‘gotohome’;
}
} </script></div> </div>
<div id=”headerFB”>
<div id=”innerHeaderFB”>
<img src=”/FR/common/common/img/logos/logoFB.gif” alt=”” id=”logoFB” /> <span id=”subtitleFB”>Quick Access</span>
<!– Bloc non loggue –>
<div id=”FBNotLoggued”>
<p class=”inputZone” style=”clear:left”>
<label for=”idFbNumber”><img id=”imgFbNumber” class=”imgErreur” src=”/FR/common/common/img/pictos/img-erreur_on_10px.gif” alt=”” /> Log-in</label>
<input type=”text” id=”idFbNumber” name=”fbNumber” />
</p>
<p class=”inputZone”>
<label for=”idFbPassword”><img id=”imgFbPassword” class=”imgErreur” src=”/FR/common/common/img/pictos/img-erreur_on_10px.gif” alt=”” /> Pincode</label>
<input type=”password” id=”idFbPassword” name=”fbPassword” onkeypress=”if(event.keyCode==13){header_login();}” />
</p>
<p class=”inputZone”>
<a id=”btnHeaderLogin” class=”b_d_HP” href=”javascript:header_login()” id=”idFbValidate”>ok</a>
</p>
<div id=”idFbLinks” class=”links”>
<a id=”notLogguedLink1″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/local/voyageurfrequent/ffp/AdhesionFFP.do’, ”);”>Sign up</a> |
<a id=”notLogguedLink2″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/personnalisation/nonloggue/ffp/idpwperdu.do’, ”);”>Forgot your code?</a> |
<a id=”notLogguedLink3″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/personnalisation/nonloggue/popupAideFFP.do’, ‘width=580,height=520,top=60,left=60,location=no,resizable=yes,menubar=no,status=no,scrollbars=yes,toolbars=no,directory=no,titlebar=no’);”>Help</a>
</div>
<div id=”fbAjaxLoading” style=”display:none”>
<img src=”/FR/common/common/img/pictos/ajaxLoading.gif”/>
Please wait. We are searching for your personal information.
</div>
</div>
<!– Fin Bloc non loggue –>
<!– Bloc loggue –>
<div id=”FBLoggued” style=”display:none”>
<div id=”FBLogguedIdentity”></div>
<div class=”links”>
<div class=”depliantTop” onclick=”toggleFBLogguedDiv(‘FBlogguedRolldown’)”>
<div class=”boutonDepliantContainer”>
<div class=”boutonDepliant”>
<img id=”fbLogguedButton” src=”/FR/common/common/img/pictos/pullDownWhite.gif” alt=””/>
<a href=”javascript:void(0)” id=”libBoutonDepliant”>Show</a>
</div>
</div>
</div>
<a href=”javascript:af_go(‘/’+ cu_Marche + ‘/’ + cu_Langue + ‘/common/personnalisation/nonloggue/seDelogguer.do’, ”);” id=”deconnexion”><img src=”/FR/common/common/img/pictos/fleche_bleu4.gif” alt=”” /> Disconnect </a>
</div>
</div>
<!– Fin bloc loggue –>
</div>
<!– Bloc RollDown –>
<div id=”FBlogguedRolldown” style=”display:none”>
<div class=”FBlogguedSectionPerso”>
<div class=”FBlogguedSection” id=”FBLogguedCards”>
<img id=’fbLevelCard’ src=”/FR/common/common/img/visuels/produits/cards/ivoryCardSmall.gif” />
Card n° <span id=”cardNumber”></span><br/>
Miles balance <span id=”milesAccount”></span><br/>
<span class=”emphasize”>Most recent transactions: <span id=”lastOperation”></span></span>
</div>
<div class=”FBlogguedSection” id=”FBLogguedLinks”>
<a id=”fbLogguedLink1″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/voyageurfrequent/ffp/AccesCompteFFPAction.do’, ”);” class=”lienImportant”>Mileage summary</a>
<a id=”fbLogguedLink2″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/local/resainfovol/abt/demanderPrimeAction.do’, ”);” class=”lienImportant”>Book your Awards tickets</a>
<a id=”fbLogguedLink3″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/personnalisation/nonloggue/ModifierMonAirfranceFFP.do’, ”);” class=”lienImportant”>Update your profile</a>
<a id=”fbLogguedLink4″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/util/forwardClusterAction.do?url=service_regulariser_miles.htm’, ”);” class=”lienImportant”>Claim your missing Miles</a>
<a id=”fbLogguedLink5″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/personnalisation/loggue/changeIdURLFFP.do’, ”);” class=”lienImportant”>Change your log-in</a>
<a id=”fbLogguedLink6″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/personnalisation/loggue/changePwURLFFP.do’, ”);” class=”lienImportant”>Change your pincode</a>
</div>
</div>
<div class=”FBlogguedSection” id=”FBLogguedPromo”>
<h5><span id=”fbLevelName”>Flying Blue Ivory</span></h5>
<a id=”fbPromoLink1″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/util/forwardClusterAction.do?url=fblue_gagner.htm’, ”);” class=”lienMineur”>Earning Miles</a>
<a id=”fbPromoLink2″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/util/forwardClusterAction.do?url=fblue_acheter.htm’, ”);” class=”lienMineur”>Buying Miles</a>
<a id=”fbPromoLink3″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/util/forwardClusterAction.do?url=fblue_profiter.htm’, ”);” class=”lienMineur”>Spending Miles</a>
<a id=”fbPromoLink4″ href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/util/forwardClusterAction.do?url=fblue_avantages_elite.htm’, ”);” class=”lienMineur”>Your benefits</a>
<a id=”fbPromoLink5″ href=”javascript:af_go(”, ”);” class=”lienMineur”></a>
<a id=”fbPromoLink6″ href=”javascript:af_go(”, ”);” class=”lienMineur”></a>
</div>
<div class=”FBlogguedSection” id=”FBLogguedPNRs”>
<h5>Your reservations</h5>
<div id=”pnrsList”></div>
<a id=”idFbEcheckin” href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/local/core/engine/echeckin/action/TransitionFlyPaxAction.do’, ‘width=800,height=600,top=10,left=10,location=no,resizable=yes,menubar=no,status=no,scrollbars=yes,toolbars=no,directory=no,titlebar=no’);” class=”lienImportant”>Check in</a>
</div>
<div class=”FBlogguedSection” id=”FBLogguedNews”>
<h5>Flying Blue News</h5>
<a href=”javascript:af_go(‘/’+cu_Marche+’/’+cu_Langue+’/common/voyageurfrequent/flyingblue/fblue_acheter.htm’,”)”>
<b>Miles to use however you like!</b><br>
Still a few Miles short of the trip of your dreams? Would you like to treat your friends or family? Buy Miles!<br>
<b>Buy and Gift Miles</b>
</a>
</div>
<script type=”text/javascript”>
var fbBanniereImg = “”;
var fbBanniereLien = “”;
var fbBanniereParams = “”;
if (fbBanniereImg != “”) {
document.write(“<a href=\”javascript:af_go(‘”+fbBanniereLien+”‘,'”+fbBanniereParams+”‘);\”>”);
document.write(“<img id=’pub’ src='”+fbBanniereImg+”‘ alt=” />”);
document.write(“</a>”);
}
</script>
<div class=”depliantBottom”>
<div class=”boutonDepliant” onclick=”toggleFBLogguedDiv(‘FBlogguedRolldown’)”>
<img src=”/FR/common/common/img/pictos/pullUpWhite.gif” alt=””/>
<a id=”idFbLogguedHide” href=”javascript:void(0)”>Hide</a>
</div>
</div>
</div>
<!– fin bloc RollDown –>
</div><script type=”text/javascript”>
var libBoutonDepliantShow = “Show”;
var libBoutonDepliantHide = “Hide”;var msgNoReservation = “You do not have any active reservations”;
var msgOtherReservations = “All your reservations”;
var labelRef = “Ref.”;var urlLoginXml = chaineBase + ‘/’ + cu_Marche + ‘/’ + cu_Langue + ‘/local/home/login/XmlLoginAction.do’;
var libNiveauxTier = new Array();
libNiveauxTier[0] = “Flying Blue Ivory member”;
libNiveauxTier[1] = “Flying Blue Silver member”;
libNiveauxTier[2] = “Flying Blue Club 2000 member”;
libNiveauxTier[3] = “Flying Blue Jeune member”;
libNiveauxTier[4] = “Flying Blue Jeune member”;
libNiveauxTier[5] = “Flying Blue Gold member”;
libNiveauxTier[6] = “Flying Blue Platinum member”;if (fb_loggued) {
fillLogguedFB();
} else {
var defaultLogin = loadLoginFromCookie();
if (defaultLogin && defaultLogin != “null”) {
$(‘idFbNumber’).value = defaultLogin;
}
}
showLogguedFB(fb_loggued);var msg_plage_longueur_alphanum = “The field {0} must contain between {1} to {2} characters.”;
var msg_champs_alphanumeriques = “The field {0} must not contain spaces, symbols *+-/ or special characters.”;
var msgMandatoryField = “Please complete all fields marked with a red « ! ».”;var vocaIdentifiant = “Log-in”;
var vocaMotDePasse = “Pincode”;/** Controle : Identifiant **/
var msgFbNumberLength = msg_plage_longueur_alphanum.replace(‘\{0\}’, vocaIdentifiant);
msgFbNumberLength = msgFbNumberLength.replace(“\{1\}”, “6”);
msgFbNumberLength = msgFbNumberLength.replace(“\{2\}”, “16”);
msgFbNumberLength = msgFbNumberLength.replace(“‘”, “\'”);var msgFbNumberAlphaNum = msg_champs_alphanumeriques.replace(“\{0\}”, vocaIdentifiant);
msgFbNumberAlphaNum = msgFbNumberAlphaNum.replace(“‘”, “\'”);/** Controle : Mot de passe **/
var msgFbPasswordLength = msg_plage_longueur_alphanum.replace(“\{0\}”,vocaMotDePasse);
msgFbPasswordLength = msgFbPasswordLength.replace(“\{1\}”, “4”);
msgFbPasswordLength = msgFbPasswordLength.replace(“\{2\}”, “10”);
msgFbPasswordLength = msgFbPasswordLength.replace(“‘”, “\'”);var msgFbPasswordAlphaNum = msg_champs_alphanumeriques.replace(“\{0\}”, vocaMotDePasse);
msgFbPasswordAlphaNum = msgFbPasswordAlphaNum.replace(“‘”, “\'”);function showLoginError(errorCode) {
var errorMsg;
if(errorCode == ‘COMM_MESG_LOGIN_NON_TROUVE’) {
errorMsg = “We were not able to retrieve your profile with the data you have entered. Please check for accuracy.”;
}
if(errorCode == ‘COMM_MESG_LOGIN_INVALIDE’) {
errorMsg = “This password does not correspond to your user name or your Flying Blue number. Please verify. You have 3 tries to enter your password.”;
}
if(errorCode == ‘COMM_MESG_FORMAT_PASSWORD’) {
errorMsg = “Your access code is incorrect. Please type in your 4-figure personal access code. Access is denied after 3 unsuccessful login attempts.”;
}
if(errorCode == ‘COMM_MESG_LOGIN_BLOQUE’) {
errorMsg = “Access to your account is suspended for 30 minutes.”;
}
if(errorCode == ‘COMM_MESG_LOGIN_INVALIDE_BLOQUE’) {
errorMsg = “This password is incorrect. Access to your account will be suspended for 30 minutes.”;
}
if(errorCode == ‘COMM_MESG_POSSEDE_LOGIN’) {
errorMsg = “You have an internet profile. Please enter your user ID for access.”;
}
if(errorCode == ‘COMM_MESG_REFUSER’) {
errorMsg = “You must be a Flying Blue program member to access this site.”;
}
if(errorCode == ‘COMM_MESG_ERREUR_TECHNIQUE’) {
errorMsg = “Our system has experienced a technical problem. Please excuse us.”;
}
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<table width=”135″ cellspacing=”0″ cellpadding=”0″ border=”0″> <tr> <td><font class=”RubMajeure”>Business services</font></td> </tr> <tr> <td><IMG src=”/US/common/common/img/pixel/pixtrans.gif” width=”1″ height=”10″ border=”0″></td> </tr> <tr> <td> <table cellspacing=”2″ cellpadding=”0″ border=”0″> <tr> <td valign=”top” align=”right”><IMG src=”/US/common/common/img/pictos/fl_grise_droite.gif” width=”10″ height=”7″ border=”0″ vspace=”4″></td><td><a id=”service_voyageur_rewards” href=”/US/en/common/avotreservice/entreprises/service_voyageur_rewards.htm” onclick=”javascript:af_go(‘/US/en/common/avotreservice/entreprises/service_voyageur_rewards.htm’, ”);return false;” class=”SousRub”>VoyageurREWARDS</a></td> </tr> <tr> <td valign=”top” align=”right”><IMG src=”/US/common/common/img/pictos/fl_grise_droite.gif” width=”10″ height=”7″ border=”0″ vspace=”4″></td><td><a id=”global_meeting” href=”http://w9.traveldoo.com” onclick=”javascript:af_go(‘http://w9.traveldoo.com’, ‘width=1024,height=768,resizable=yes,scrollbars=yes,toolbar=yes,menubar=yes,titlebar=yes’);return false;” class=”SousRub”>Air France and KLM Global Meetings </a></td> </tr> <tr> <td valign=”top” align=”left”><IMG src=”/US/common/common/img/pictos/fleche_rouge.gif” width=”6″ height=”9″ border=”0″ vspace=”4″></td><td><a id=”service_engagements” href=”/US/en/local/avotreservice/relationclientele/service_engagements.htm” onclick=”javascript:af_go(‘/US/en/local/avotreservice/relationclientele/service_engagements.htm’, ”);return false;” class=”SousRubActive”>Our commitments</a></td> </tr> </table> </td> </tr> </table> </td>
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<font class=”PageTitre”>Air France is committed to your well-being </font><br />
<font class=”PageSousTitre”>Air France: the first airline to be certified for its service commitments.</font><br /><table width=”360″ cellspacing=”0″ cellpadding=”0″ border=”0″>
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<td><font class=”txtbleu99-11b”> In order to guarantee you a level of quality service that matches your expectations and is constant and consistent over the whole of your trip, Air France has for the past two years been committed to a service certification procedure.This has resulted in the official recognition by the independent certification organization SGS ICS that the service provided to its customers by Air France is in conformity (Qualicert label).A list of the 38 commitments made by Air France was validated by a Certification Committee of SGS ICS and published in the Journal officiel in March 2002. This Committee brings together consumer associations, public authorities (the Civil Aviation Authority and the Consumer, Competition and Fraud Prevention Authority) as well as technical experts</font></td>
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<a id=”0″ name=”0″ class=”ContenuTitre”>Air France’s 38 commitments : </a><br />
<font class=”txtbleu11b-2″>A- An attentive and professional attitude.<br />
</font> 1-Customers are welcomed and assisted in an attentive and friendly way throughout their trip.<br>2-Air France’s employees speak several languages to make it easier to talk to non-french speaking customers.<br>3-Air France’s employees wear a neat uniform that complies with defined rules.<br>4-Air France’s employees are aware of Service Certification.</td>
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<font class=”txtbleu11b-2″>B- An effective organization to make things easier for customers. <br />
</font> 5-Customers’ waiting times during their trips are organized.<br>6-Air France takes steps to speed up customer check-in and prevent departure areas from becoming overcrowded.<br>7-For a journey with a connecting flight on Air France, customers only need to check in once for the whole trip.8-In flight, customers enjoy a clean cabin and equipment that is in good working order.<br>9-The catering service is well organized and complies with good hotel and hygiene practices.<br>10-Air France monitors its catering service providers.<br>11-Baggage delivery times for incoming flights are effectively managed.</td>
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<font class=”txtbleu11b-2″>C- Clear and relevant information. <br />
</font> 12-Customers are clearly informed of the opening days and times of Air France’s ticket offices and of the reservations telephone number.<br>13-Air France offers customers the lowest price available at the time of the request and one which matches the characteristics of that request and the distribution channel.<br>14-Customers have 24 hours to confirm or cancel free of charge a telephone reservation that has not been paid for.<br>15-Customers can take advantage of ticket refund conditions within published time limits.<br>16-As soon as they have reserved their flight, Air France informs customers of the information available to them on request.<br>17-When a reservation is made, customers have access to all the sales information relating to their trip.<br>18-Customers are automatically informed if a flight is operated by a partner airline.<br>19-Customers can easily identify Air France and follow directions without difficulty at all stages of their trip.<br>20-On board, customers receive all the information needed for a comfortable journey.</td>
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<font class=”txtbleu11b-2″>D- Services and assistance designed for people with special needs. <br />
</font> 21-Air France publishes the services it offers to customers with special needs in compliance with the safety rules in force.<br>22-Families with babies are given special attention to make their journey easier.<br>23-There is a specific procedure for looking after children of between 5 and 12 years of age travelling alone: identification, supervision, pre-boarding and post-disembarkation.<br>24-Disabled customers are welcomed, given information and treated according to their special needs with full respect for their dignity.<br>25-Customers with specific dietary requirements can have appropriate meals if they request them at the time of reservation.</td>
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<font class=”txtbleu11b-2″>E- Additional and privileged treatment of first and business class customers. <br />
</font> 26-There are dedicated check-in counters for first and business class customers.<br>27-There are priority procedures for reducing waiting times for first and business class customers.<br>28-First and business class customers have access to Air France’s lounges.<br>29-On board, first and business class customers are given personalized attention. Continuous monitoring and auditing. Following the international audits carried out by SGS ICS, in autumn 2002 the Certification Committee awarded Air France the Qualicert Service Certification for a period of 3 years*. During this period, Air France is being monitored by SGS ICS, which will carry out continuous audits of the airline.</td>
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<font class=”txtbleu11b-2″>F- Effective management of problems. <br />
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