[kiosite2]

Hi,

I’ve been trying to install the latest release, but the installer hangs at the same spot every time. It happens right after the “Choose Link Folder” page; after pressing “Next” the next page never shows and the window will not even repaint itself anymore.

Setting LAX_DEBUG to 1 gives the following output, and there doesn’t seem to be any errors (other than a warning about using a remote X display, but I tried it from the console and the same thing happened).

Any ideas?

— Michael

Preparing to install…
Checking for POSIX df.
Found POSIX df.
True location of the self extractor: /home/plezbert/EnterpriseWorkbenchInstaller_030700RC2.bin
Creating installer data directory: /tmp/install.dir.23201
Creating installer data directory: /tmp/install.dir.23201/InstallerData
Gathering free-space information…
Space needed to complete the self-extraction: 37598 blocks
Available space: 51287968 blocks
Available blocks: 51287968 Needed blocks: 37598 (block = 512 bytes)
This installation does not contain a VM.
Extracting the installation resources from the installer archive…
Extracting install.zip from ./EnterpriseWorkbenchInstaller_030700RC2.bin to /tmp/install.dir.23201/InstallerData/installer.zip …
Extracting done, exit code = 0
Configuring the installer for this system’s environment…

========= Analyzing UNIX Environment =================================
Setting UNIX (linux) flavor specifics.
Importing UNIX environment into LAX properties.
Checking for POSIX awk.

========= Analyzing LAX ==============================================
LAX found………………………. OK.
LAX properties read……………… OK.

========= Finding VM =================================================
Valid VM types…………………….. J2
Expanded Valid VM types…………….. JRE_J2 JDK_J2
WARNING! No valid lax.nl.current.vm available.
Searching for VMs in PATH:
Looking in:……………………….. /bin
Looking in:……………………….. /opt/ant/bin
Looking in:……………………….. /opt/java/bin
Found VM:……………………….. /opt/java/bin/java
Looking in:……………………….. /sbin
Looking in:……………………….. /usr/X11R6/bin
Looking in:……………………….. /usr/bin
Looking in:……………………….. /usr/kerberos/bin
Looking in:……………………….. /usr/local/bin
Looking in:……………………….. /usr/sbin
Looking in:……………………….. /usr/xpg4/bin
* Using VM:……………………….. /opt/java/bin/java
Current VM is NOT a HotSpot VM

========= Virtual Machine Options ====================================
LAX properties incorporated…………. OK.
classpath…………………………. “/tmp/install.dir.23201/InstallerData:/tmp/install.dir.23201/InstallerData/installer.zip”
main class………………………… “com.zerog.ia.installer.Main”
.lax file path…………………….. “/tmp/install.dir.23201/temp.lax”
user directory…………………….. “/tmp/install.dir.23201”
stdout to…………………………. “console”
sterr to………………………….. “console”
install directory………………….. “”
JIT………………………………. none
option (verify)……………………. off
option (verbosity)…………………. none
option (garbage collection extent)…… none
option (garbage collection thread)…… none
option (native stack max size)………. none
option (java stack max size)………… none
option (java heap max size)…………. 50331648
option (java heap initial size)……… 16777216
option (lax.nl.java.option.additional).. none

========= Display settings ===========================================
X display…………………………. remote
WARNING: The name of this host (scrivener) and the setting
of this shell’s DISPLAY (localhost:10.0) variable do not match.
If this launcher is being displayed to a Microsoft Windows desktop
through X Windows the Java Virtual Machine might abort. Try running
this installer locally on the target system or through X Windows to
another UNIX host if the installer unexpectedly fails.
UI mode…………………………… gui

Launching installer…

========= VM Command Line ============================================
CLASSPATH=/tmp/install.dir.23201/InstallerData:/tmp/install.dir.23201/InstallerData/installer.zip
“/opt/java/bin/java” -Djava.compiler=NONE -Xmx50331648 -Xms16777216 com.zerog.lax.LAX “/tmp/install.dir.23201/temp.lax” “/tmp/env.properties.23201”

========= Executing JAVA =============================================
LAX Version = 5.5
FileEncoding::initialize()- platform default encoding: UTF-8
FileEncoding::initialize()- using encoding: UTF-8
seaFilename = EnterpriseWorkbenchInstaller_030700RC2
Default properties location = /home/plezbert/
UI Mode set to Default – SWING.
__________________________________________________________________________

__________________________________________________________________________

InstallAnywhere 5.5.1 Enterprise
__________________________________________________________________________

Mon Feb 02 16:03:29 CST 2004

Free memory = 15123 kB
Total memory = 16320 kB

No arguments.

java.class.path:
/tmp/install.dir.23201/InstallerData
/tmp/install.dir.23201/InstallerData/installer.zip

ZGUtil.CLASS_PATH:
/tmp/install.dir.23201/InstallerData
/tmp/install.dir.23201/InstallerData/installer.zip

sun.boot.class.path:
/opt/j2sdk1.4.2_02/jre/lib/rt.jar
/opt/j2sdk1.4.2_02/jre/lib/i18n.jar
/opt/j2sdk1.4.2_02/jre/lib/sunrsasign.jar
/opt/j2sdk1.4.2_02/jre/lib/jsse.jar
/opt/j2sdk1.4.2_02/jre/lib/jce.jar
/opt/j2sdk1.4.2_02/jre/lib/charsets.jar
/opt/j2sdk1.4.2_02/jre/classes

java.ext.dirs:
/opt/j2sdk1.4.2_02/jre/lib/ext

java.version == 1.4.2_02 (Java 2+)
java.vm.name == Java HotSpot(TM) Client VM
java.vm.vendor == Sun Microsystems Inc.
java.vm.version == 1.4.2_02-b03
java.vm.specification.name == Java Virtual Machine Specification
java.vm.specification.vendor == Sun Microsystems Inc.
java.vm.specification.version == 1.0
java.specification.name == Java Platform API Specification
java.specification.vendor == Sun Microsystems Inc.
java.specification.version == 1.4
java.vendor == Sun Microsystems Inc.
java.vendor.url == http://java.sun.com/
java.class.version == 48.0
java.compiler == null
java.home == /opt/j2sdk1.4.2_02/jre
java.io.tmpdir == /tmp
os.name == Linux
os.arch == i386
os.version == 2.4.20-20.9
path.separator == :
file.separator == /
file.encoding == UTF-8
user.name == plezbert
user.home == /home/plezbert
user.dir == /tmp/install.dir.23201
user.language == en
user.region == null
__________________________________________________________________________

Installer: InstallAnywhere 5.5.1 Enterprise Build 2032
__________________________________________________________________________

System’s temporary directory = /tmp
RepositoryManager: Trying fallback repository location…
RepositoryManager: lock acquired on: /home/plezbert/.com.zerog.registry.lock
finding a more suitable font for Redhat 9
checking: dialog = lucidasans
checking: dialog = lucidabright
checking: sansserif = sansserif
Sans Serif Font: SansSerif

[Riyad Kalla]

What output do you get for:

/opt/java/bin/java -version

from the console?

[kiosite2]

It returns

java version “1.4.2_02”
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_02-b03)
Java HotSpot(TM) Client VM (build 1.4.2_02-b03, mixed mode)

which is the version reported by the installer.

I also tried installing with Sun’s 1.3.1_04 and the same thing happened.

— Michael

[Riyad Kalla]

Are you running a 2.6 kernel? I’ve seen problems reported on IntelliJ’s site with people not being able to run the IDE with 2.6 kernels installed. Also is there anything from Rawhide on your machine that is really bleeding edge? (glibc libs, xfree, kernel, etc?)

[kiosite2]

– System Setup ——————————-
Operating System and version: RedHat 9 (kernel version 2.4.20-20.9 i686)
Eclipse version: 3.0M6
Eclipse build id: 2.4.20-20.9
Fresh Eclipse install (y/n): yes (though workspace was not fresh)
If not, was it upgraded to its current version using the update manager? no
Other installed external plugins: none
Number of plugins in the <eclipse>/plugins directory: 79
MyEclipse version: 3.7rc2
Eclipse JDK version: 1.4.2_02 (sun)
Application Server JDK version: 1.4.2_02 (sun)
Are there any exceptions in the Eclipse log file? no

– Message Body ——————————-

Sorry I didn’t send the system info earlier.

This is a stock rh9 install with redhat supplied patches applied up through about last november.

My glib and xfree86 versions (as reported by rpm) are
glib-1.2.10-10
glibc-2.3.2-27.9.7
XFree86-4.3.0-2.90.43

I have nothing installed from rawhide.

I hope some of this extra info helps; I’d really like to get this working soon! 🙂

— Michaelundefined

[Riyad Kalla]

Michael,
Can you do me a favor and redownload the installer and try it again? We had a problem with 2 other people on RedHat (1 on Mandrake) that had very strange installer problems and it turned out to be a corrupt (truncated) installer download.

Sorry for the trouble, but I’d like to rule out any mundane possibilities before we go off the deepend troubleshooting this. From the sounds of things, you have a very normal system install.

[kiosite2]

Problem solved!

I figured out what the problem was when I noticed that the “df” command also locked up hard on that machine. It turns out that there was a corrupt nfs mount (unrelated to the installation or tmp directories) causing df to lock up. The myeclipse installer was also locking up when it got to the point where it was checking the free disk space. Once I fixed the nfs problem, the myeclipse installation completed successfully.

(You might suggest to ZeroG that they change their installer to only query the free disk space on the needed drives to help avoid problems like this, though I guess it’s not that big a deal.)

Thanks, everyone, for your attempts to help. I really appreciate a responsive support team!

— Michael

[Riyad Kalla]

Michael I’m glad its working, talk about an obscure problem!

I will point this out to the others so they (a) know and (b) can tell ZeroG. Thanks again for the followup.

[Author]

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