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  1. MobiOne Archive
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  2. Getting Help – General

Installer fails; JVM Exit code 13 – FIXED

  1. MobiOne Archive
    2.  > 
  2. Getting Help – General
Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • August 25, 2010 at 3:44 am #310868 Reply

    K-One
    Member

    Version: 1.0M9U2 Installer
    Operating System: Windows XP Service Pack 2
    Problem: I downloaded it once, and tried to install it about five times. I am re-downloading right now, but uh, It goes through prepping, then hits me with this…

    UPDATE: I re-installed and it is still giving me the above message. ):

    Thank you ahead of time,
    K-One

    August 25, 2010 at 6:26 am #310878 Reply

    wayne
    Moderator

    Can you try running the installer with the -nojre commandline argument and let me the outcome?

    Example:

    MobiOne_1.0M9U2_Installer.exe -nojre

    If the above commandline fails I’ll need some info to get a support case started:
    1) Windows OS version (XP, Vista, Win7)
    2) 32 bit, 64 bit
    3) OS locale and language
    4) installer executable name & byte size (exact size needed)
    5) install location (specify default if not customized) and user role (administrator, guest, other)
    6) was previous version of mobione already installed?

    Wayne
    Genuitec Mobile Team

    August 25, 2010 at 12:11 pm #310889 Reply

    wayne
    Moderator

    Follow up. The installer failuer is due to the path that the installer is being launched from. Try copying the MobiOne installer to a directory like c:\tmp.

    The path problem is caused by the inclusion of the ‘#’ in the path at C:\Documents and Settings\Anonymous_#67\….
    We have a fix for this coming in the next installer but for now copy the installer to a dir that contains no ‘#’ or ‘!’ in the pathname.

    Wayne
    Genuitec Mobile Team

    August 26, 2010 at 1:00 am #310901 Reply

    K-One
    Member

    Operating System: Windows XP SP 2 32bit

    Language: English (American)

    Installer Executable (Name): MobiOne_1.0M9U2_Installer
    Installer Executable (Size): 124 Mb (130,293,868 bytes) Size on Disk: (130,297,856 bytes)

    Install Location: Originally my ‘Download’ folder on my desktop. Then I moved it like advised to “C:\INSTALLER\”

    User Role: Administrator

    And there were no other versions of MobiOne already installed. This is my first time using it. I just found out about it, to be honest. I moved it like you said, but it keeps giving me that JVM Exit 13 error. I even ran it with the argument.

    August 26, 2010 at 7:17 am #310910 Reply

    wayne
    Moderator

    Can you copy/paste all of the error details info in an email to me for more research? Send to support at genuitec dot com to my attention in the subject. Our build guy is very interested in this info to resolve this problem.

    Wayne
    Genuitec Mobile Team

    August 26, 2010 at 10:38 am #310915 Reply

    wayne
    Moderator

    I think we still have the “#” shinanegan in the path during the install process. Here is what I think is happening. The installer is extracting to the temp folder which still has a ‘#’ in the path which is problematic with the current installer (fix coming soon). Please give this a try:

    Try overriding the temp path used. Either open a cmd shell or create a batch file next to the installer such as the following (pointing to a temp location not under the user home):


    @echo     off
    SET TMP=C:\AltTemp
    MobiOne_1.0M9U2_Installer.exe

    This should have the installer use an alternate temporary location.

    Wayne
    Genuitec Mobile Team

    August 26, 2010 at 3:22 pm #310919 Reply

    K-One
    Member

    Hey man, good news! I don’t know what did it, to be honest, but I did the SET TMP. Then I rebooted and booted into safe mode. I changed user to the actual “Administrator” named account. I installed, and rebooted. It’s all good now.

    It had to be the file-path, most definitely. When I rebooted I retried it just for the hell of it to see what was up, and it gave me that JVM Error. “#” is posing as a problem. lol

    Thanks for the help. Support here is great, probably the best support I’ve gotten in YEARS. No doubt.

    Thanks again,
    K-One.~

    August 26, 2010 at 3:42 pm #310921 Reply

    wayne
    Moderator

    Thanks for the follow up and your patience. The build developer already has a fix committed for that goofy # issue.

    Wayne
    Genuitec Mobile Team

    August 26, 2010 at 10:43 pm #310924 Reply

    K-One
    Member

    Anytime. I caught one error when I closed Firefox, and clicked the designer. It went all out of whack. I can show you the log it saved, if you wish. I don’t see it as such a big deal because it is working now. I am satisfied. So yea, tell me if you want the log I got from the error. I will be glad to find it and give it to you.

    K-One

    August 27, 2010 at 4:58 am #310934 Reply

    wayne
    Moderator

    Absolutely, I’m interested in error situations and any logged issues. Please include a screenshot or other info to give me an idea of what you are seeing as well.

    Wayne
    Genuitec Mobile Team

    August 29, 2010 at 10:28 am #310953 Reply

    K-One
    Member

    I wasn’t able to catch a screenshot of what had happened. I do have one log file though. That is the most I can provide as far as information goes. It was right from the rip, right after I booted it up. I switched over to Firefox, and then closed Firefox. That’s when it pulled that error.

    K-One.

    

Aug 26, 2010 3:58:03 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Running module [pulse.welcome] from sequence [offline]
Aug 26, 2010 3:58:08 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Module [pulse.welcome] finished; proceeding to next module
Aug 26, 2010 3:58:08 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Running module [pulse.initialize.installer] from sequence [offline]
Aug 26, 2010 3:58:09 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running up to [10] processors; total work [1,056]
Aug 26, 2010 3:58:09 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.check.another.install.running]; work [10] of [1,056]
Aug 26, 2010 3:58:09 PM com.genuitec.pulse.installer.processor.offline.locks.CheckAnotherInstallLockProcessor runWithErrorHandling
INFO: No other install running; able to proceed
Aug 26, 2010 3:58:09 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.load.bundled.profile.blueprint]; work [500] of [1,046]
Aug 26, 2010 3:58:09 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.load.bundled.profile.licenses]; work [10] of [546]
Aug 26, 2010 3:58:09 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.load.bundled.profile.resolution]; work [500] of [536]
Aug 26, 2010 3:58:09 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.initialize.anonymous.user]; work [10] of [36]
Aug 26, 2010 3:58:09 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.initialize.base.directory]; work [10] of [26]
Aug 26, 2010 3:58:09 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Skipping remaining processors; received jump to [new-system]
Aug 26, 2010 3:58:10 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors
Aug 26, 2010 3:58:10 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Skipping remaining modules in sequence; received jump to [new-system]
Aug 26, 2010 3:58:10 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Running module [pulse.acknowledge.license] from sequence [offline.new]
Aug 26, 2010 3:58:13 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Module [pulse.acknowledge.license] finished; proceeding to next module
Aug 26, 2010 3:58:13 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Running module [pulse.choose.dir] from sequence [offline.new]
Aug 26, 2010 3:58:16 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Module [pulse.choose.dir] finished; proceeding to next module
Aug 26, 2010 3:58:16 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Running module [pulse.install.progress] from sequence [offline.new]
Aug 26, 2010 3:58:16 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running up to [9] processors; total work [1,890]
Aug 26, 2010 3:58:16 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.prepare.client.system]; work [2] of [1,890]
Aug 26, 2010 3:58:16 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.initialize.provisioning]; work [5] of [1,888]
Aug 26, 2010 3:58:17 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.persist.accepted.licenses]; work [2] of [1,883]
Aug 26, 2010 3:58:17 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.initialize.target.environment]; work [1] of [1,881]
Aug 26, 2010 3:58:17 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.prepare.profile.install.bundled.definition]; work [10] of [1,880]
Aug 26, 2010 3:58:17 PM com.genuitec.pulse.installer.processor.offline.resolve.PrepareBundledProfileInstallProcessor prepareOperands
INFO: Update plan to be applied:
null --> [R]a.jre 1.6.0
null --> [R]com.genuitec.blinki.iphone 0.9.902.201008191013
null --> [R]com.genuitec.blinki.iphone.feature.feature.group 0.9.902.201008191013
null --> [R]com.genuitec.blinki.iphone.feature.feature.jar 0.9.902.201008191013
null --> [R]com.genuitec.blinki.webkit.swt 0.6.1.201008191013
null --> [R]com.genuitec.chrometabfolder 0.9.902.201008191013
null --> [R]com.genuitec.coverpage 0.9.901.201008191013
null --> [R]com.genuitec.eclipse.core.common 8.0.0.201008191013
null --> [R]com.genuitec.eclipse.core.common.platform 8.0.0.201008191013
null --> [R]com.genuitec.eclipse.dehory 7.9.200.201008191013
null --> [R]com.genuitec.eclipse.jniwrapper 7.9.100.201008191013
null --> [R]com.genuitec.mobione.designer 0.9.901.201008191013
null --> [R]com.genuitec.mobione.developer 0.9.902.201008191013
null --> [R]com.genuitec.mobione.installer.update 0.9.902.201008191013
null --> [R]com.genuitec.mobione.network 0.9.902.201008191013
null --> [R]com.genuitec.mobione.preferences 0.9.902.201008191013
null --> [R]com.genuitec.mobione.support 0.9.902.201008191013
null --> [R]com.genuitec.mobione.template.wizard 0.9.901.201008191013
null --> [R]com.genuitec.mobione.update 0.9.902.201008191013
null --> [R]com.genuitec.mobione.webkit.swt 0.9.902.201008191013
null --> [R]com.genuitec.pulse.client.common.shortcut 3.1.0.v201006161800
null --> [R]com.genuitec.pulse.client.common.shortcut.win32 3.1.0.v201006161800
null --> [R]com.genuitec.pulse.compatibility.e35 3.1.0.v201006161800
null --> [R]com.genuitec.pulse.installer.update 3.1.0.201008191013
null --> [R]com.genuitec.pulse2.client.auth.addon 3.1.0.v201006161800
null --> [R]com.genuitec.pulse2.client.common 3.1.0.v201006161800
null --> [R]com.genuitec.pulse2.client.common.exec 3.1.0.v201006161800
null --> [R]com.genuitec.pulse2.client.common.provisioning 3.1.0.v201006161800
null --> [R]com.genuitec.pulse2.client.installer.common 3.1.0.v201006161800
null --> [R]com.genuitec.pulse2.client.properties 3.1.0.v201006161800
null --> [R]com.genuitec.pulse2.client.services 3.1.0.v201006161800
null --> [R]com.genuitec.pulse2.client.updatesite 3.1.0.v201006161800
null --> [R]com.genuitec.pulse2.common 3.1.0.v201006161800
null --> [R]com.genuitec.pulse2.common.http 3.1.0.v201006161800
null --> [R]com.genuitec.pulse2.model 3.1.0.v201006161800
null --> [R]com.genuitec.webhostapi 0.9.901.201008191013
null --> [R]com.ibm.icu 4.0.1.v20090822
null --> [R]com.poweredbypulse.profile-0-rb-10081 2.0.0.0000000000
null --> [R]javax.persistence 1.99.0.v201006161800
null --> [R]javax.xml 1.3.4.v200902170245
null --> [R]net.sf.cglib 1.0.0.v201006161800
null --> [R]org.apache.commons.codec 1.3.0.v201006161800
null --> [R]org.apache.commons.httpclient 3.1.0.v201006161800
null --> [R]org.apache.commons.io 1.3.2.v20080604-1500
null --> [R]org.apache.commons.jxpath 1.2.0.v20080604-1500
null --> [R]org.apache.commons.logging 1.0.4.v201006161800
null --> [R]org.apache.xerces 2.8.0.v201006161800
null --> [R]org.apache.xml.resolver 1.1.0.v201006161800
null --> [R]org.apache.xml.serializer 2.7.1.v200902170519
null --> [R]org.eclipse.albireo.core 0.0.3.201008191013
null --> [R]org.eclipse.compare 3.5.0.I20090514-0808
null --> [R]org.eclipse.compare.core 3.5.0.I20090430-0408
null --> [R]org.eclipse.core.commands 3.5.0.I20090525-2000
null --> [R]org.eclipse.core.contenttype 3.4.1.R35x_v20090826-0451
null --> [R]org.eclipse.core.databinding 1.2.0.M20090819-0800
null --> [R]org.eclipse.core.databinding.observable 1.2.0.M20090902-0800
null --> [R]org.eclipse.core.databinding.property 1.2.0.M20090819-0800
null --> [R]org.eclipse.core.expressions 3.4.100.v20090429-1800
null --> [R]org.eclipse.core.filebuffers 3.5.0.v20090526-2000
null --> [R]org.eclipse.core.filesystem 1.2.0.v20090507
null --> [R]org.eclipse.core.jobs 3.4.100.v20090429-1800
null --> [R]org.eclipse.core.net 1.2.1.r35x_20090812-1200
null --> [R]org.eclipse.core.net.win32.x86 1.0.0.I20080909
null --> [R]org.eclipse.core.resources 3.5.1.R35x_v20090826-0451
null --> [R]org.eclipse.core.runtime 3.5.0.v20090525
null --> [R]org.eclipse.core.runtime.compatibility 3.2.0.v20090413
null --> [R]org.eclipse.core.runtime.compatibility.auth 3.2.100.v20090413
null --> [R]org.eclipse.core.runtime.compatibility.registry 3.2.200.v20090429-1800
null --> [R]org.eclipse.core.variables 3.2.200.v20090521
null --> [R]org.eclipse.debug.core 3.5.0.v20090526-1600
null --> [R]org.eclipse.debug.ui 3.5.1.v20090811_r351
null --> [R]org.eclipse.draw2d 3.5.1.v20090813-1341
null --> [R]org.eclipse.ecf 3.0.0.v201006161800
null --> [R]org.eclipse.ecf.filetransfer 3.0.0.v201006161800
null --> [R]org.eclipse.ecf.identity 3.0.0.v201006161800
null --> [R]org.eclipse.ecf.provider.filetransfer 3.0.0.v201006161800
null --> [R]org.eclipse.equinox.app 1.2.0.v20090520-1800
null --> [R]org.eclipse.equinox.common 3.5.1.R35x_v20090807-1100
null --> [R]org.eclipse.equinox.frameworkadmin 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.frameworkadmin.equinox 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.launcher 1.0.201.R35x_v20090715
null --> [R]org.eclipse.equinox.launcher.win32.win32.x86 1.0.200.v20090519
null --> [R]org.eclipse.equinox.p2.artifact.repository 1.0.101.v201006161800
null --> [R]org.eclipse.equinox.p2.core 1.0.101.v201006161800
null --> [R]org.eclipse.equinox.p2.director 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.directorywatcher 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.engine 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.exemplarysetup 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.extensionlocation 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.garbagecollector 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.jarprocessor 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.metadata 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.metadata.generator 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.metadata.repository 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.publisher 1.0.0.v201006161800
null --> [R]org.eclipse.equinox.p2.repository 1.0.0.v201006161800
null --> [R]org.eclipse.equinox.p2.touchpoint.eclipse 1.0.101.v201006161800
null --> [R]org.eclipse.equinox.p2.touchpoint.natives 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.p2.updatesite 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.preferences 3.2.300.v20090520-1800
null --> [R]org.eclipse.equinox.registry 3.4.100.v20090520-1800
null --> [R]org.eclipse.equinox.security 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.security.win32.x86 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.simpleconfigurator 1.0.100.v201006161800
null --> [R]org.eclipse.equinox.simpleconfigurator.manipulator 1.0.100.v201006161800
null --> [R]org.eclipse.gef 3.5.0.v20090528-1511
null --> [R]org.eclipse.help 3.4.1.v20090805_35x
null --> [R]org.eclipse.jdt.core 3.5.1.v_972_R35x
null --> [R]org.eclipse.jdt.core.manipulation 1.3.0.v20090603
null --> [R]org.eclipse.jdt.debug 3.5.0.v20090526
null --> [R]org.eclipse.jdt.debug.ui 3.4.1.v20090811_r351
null --> [R]org.eclipse.jdt.launching 3.5.0.v20090527
null --> [R]org.eclipse.jdt.ui 3.5.1.r351_v20090821-0800
null --> [R]org.eclipse.jface 3.5.1.M20090826-0800
null --> [R]org.eclipse.jface.databinding 1.3.1.M20090826-0800
null --> [R]org.eclipse.jface.text 3.5.1.r351_v20090708-0800
null --> [R]org.eclipse.ltk.core.refactoring 3.5.0.v20090513-2000
null --> [R]org.eclipse.ltk.ui.refactoring 3.4.100.v20090604
null --> [R]org.eclipse.maynstall.client.core 0.5.0.v201006161800
null --> [R]org.eclipse.maynstall.common.type 0.5.0.v201006161800
null --> [R]org.eclipse.maynstall.common.util 0.5.0.v201006161800
null --> [R]org.eclipse.maynstall.model.annotations 1.0.0.v201006161800
null --> [R]org.eclipse.maynstall.model.core 0.2.0.v201006161800
null --> [R]org.eclipse.maynstall.model.provider.common 0.2.0.v201006161800
null --> [R]org.eclipse.nebula.widgets.gallery 0.5.0.201008191013
null --> [R]org.eclipse.osgi 3.5.1.R35x_v20090827
null --> [R]org.eclipse.osgi.services 3.2.0.v20090520-1800
null --> [R]org.eclipse.persistence.annotations 1.0.0.v201006161800
null --> [R]org.eclipse.search 3.5.1.r351_v20090708-0800
null --> [R]org.eclipse.swt 3.5.1.v3555a
null --> [R]org.eclipse.swt.win32.win32.x86 3.5.1.v3555a
null --> [R]org.eclipse.team.core 3.5.0.I20090527-0620
null --> [R]org.eclipse.team.ui 3.5.0.I20090430-0408
null --> [R]org.eclipse.text 3.5.0.v20090513-2000
null --> [R]org.eclipse.ui 3.5.1.M20090902-1000
null --> [R]org.eclipse.ui.console 3.4.0.v20090513
null --> [R]org.eclipse.ui.editors 3.5.0.v20090527-2000
null --> [R]org.eclipse.ui.forms 3.4.1.v20090714_35x
null --> [R]org.eclipse.ui.ide 3.5.1.M20090826-0800
null --> [R]org.eclipse.ui.navigator 3.4.1.M20090911-1550
null --> [R]org.eclipse.ui.navigator.resources 3.4.1.M20090826-0800
null --> [R]org.eclipse.ui.net 1.2.1.r35x_20090812-1200
null --> [R]org.eclipse.ui.views 3.4.1.201008191013
null --> [R]org.eclipse.ui.views.properties.tabbed 3.5.0.I20090429-1800
null --> [R]org.eclipse.ui.workbench 3.5.1.201008191013
null --> [R]org.eclipse.ui.workbench.texteditor 3.5.0.v20090603
null --> [R]org.eclipse.update.configurator 3.3.0.v20090312
null --> [R]org.eclipse.update.configurator.manipulator 3.1.0.v201006161800
null --> [R]org.exolab.castor.xml 1.3.1.v201006161800
null --> [R]org.jdom 1.0.0.v200806100616
null --> [R]org.sat4j.core 2.1.0.v20090520
null --> [R]org.sat4j.pb 2.1.0.v20090520
null --> [R]org.w3c.tidy 0.9.902.201008191013
null --> [R]pulse.com.genuitec.mobione.developer.product.executable.win32.win32.x86 0.9.902.20100819104539
null --> [R]pulse.com.genuitec.mobione.developer.product.group 0.9.902.20100819104539
null --> [R]pulse.com.genuitec.mobione.developer.product.ini.e34 0.9.902.20100819104539
null --> [R]pulse.com.genuitec.mobione.developer.product.ini.win32 0.9.902.20100819104539
null --> [R]pulse.com.genuitec.mobione.developer.product.lineup.windows 0.9.902.20100819104539
null --> pulse.com.genuitec.mobione.support.ini 0.9.902.20100819104539
null --> pulse.org.eclipse.core.runtime.ini 0.9.902.20100819104539
null --> pulse.org.eclipse.equinox.common.ini 0.9.902.20100819104539
null --> pulse.org.eclipse.equinox.launcher.ini 0.9.902.20100819104539
null --> pulse.org.eclipse.equinox.launcher.win32.win32.x86.library 0.9.902.20100819104539
null --> pulse.org.eclipse.equinox.simpleconfigurator.ini.e34 0.9.902.20100819104539
null --> pulse.org.eclipse.update.configurator.ini.e34 0.9.902.20100819104539
null --> tooling.org.eclipse.update.feature.default 1.0.0
null --> tooling.osgi.bundle.default 1.0.0
null --> tooling.source.default 1.0.0
[IInstallableUnit property for com.poweredbypulse.profile-0-rb-10081 2.0.0.0000000000] org.eclipse.equinox.p2.internal.inclusion.rules = null --> STRICT

Aug 26, 2010 3:58:17 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.check.install.diskspace]; work [10] of [1,870]
Aug 26, 2010 3:58:18 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.copy.bundled.artifacts]; work [800] of [1,860]
Aug 26, 2010 3:58:49 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.install.profile]; work [1,050] of [1,060]
Aug 26, 2010 3:58:50 PM com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase completePhase
INFO: Starting phase [PulseConfigureJRE]
Aug 26, 2010 3:58:50 PM com.genuitec.pulse.installer.processor.offline.perform.PulseConfigureJRE completeOnInstall
INFO: Copying JRE into C:\Program Files\MobiOne Studio\MobiOne 1.0 M9 Update 2
Aug 26, 2010 3:59:01 PM com.genuitec.pulse.installer.processor.offline.perform.PulseConfigureJRE completeOnInstall
INFO: OK
Aug 26, 2010 3:59:01 PM com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase completePhase
INFO: Finished phase [PulseConfigureJRE]
Aug 26, 2010 3:59:01 PM com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase completePhase
INFO: Starting phase [PulseConfigureUninstaller]
Aug 26, 2010 3:59:08 PM com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase completePhase
INFO: Finished phase [PulseConfigureUninstaller]
Aug 26, 2010 3:59:08 PM com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase completePhase
INFO: Starting phase [PulsePostConfigure]
Aug 26, 2010 3:59:08 PM com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase completePhase
INFO: Finished phase [PulsePostConfigure]
Aug 26, 2010 3:59:08 PM com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase completePhase
INFO: Starting phase [PulseCreateShortcuts]
Aug 26, 2010 3:59:09 PM com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase completePhase
INFO: Finished phase [PulseCreateShortcuts]
Aug 26, 2010 3:59:09 PM com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase completePhase
INFO: Starting phase [PulseInstallCompletePhase]
Aug 26, 2010 3:59:09 PM com.genuitec.pulse.installer.log.InstallLog moveLogTo
INFO: Moving log file to C:\Program Files\MobiOne Studio\Common\logs\pulse-one-1282852682812.log
Aug 26, 2010 3:59:09 PM com.genuitec.pulse.installer.log.InstallLog moveLogTo
INFO: Log moved to C:\Program Files\MobiOne Studio\Common\logs\pulse-one-1282852682812.log
Aug 26, 2010 3:59:09 PM com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase completePhase
INFO: Finished phase [PulseInstallCompletePhase]
Aug 26, 2010 3:59:13 PM com.genuitec.pulse2.client.common.provisioning.internal.services.RecordProfileEntryService recordProfile
INFO: Recording of anonymous profile entries is disabled
Aug 26, 2010 3:59:14 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.undo.reset]; work [10] of [10]
Aug 26, 2010 3:59:14 PM com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors
Aug 26, 2010 3:59:14 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Module [pulse.install.progress] finished; proceeding to next module
Aug 26, 2010 3:59:14 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Running module [pulse.install.success] from sequence [offline.new]
Aug 26, 2010 3:59:23 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl run
INFO: Module [pulse.install.success] finished; proceeding to next module
    August 30, 2010 at 5:58 am #310964 Reply

    wayne
    Moderator

    The previous log was for the installer. Can you send me your mobione log found at <user-home>/.mobione/runtime/.metadata/.log? Please send it to my attention (wayne) to support at genuitec dot com

    Wayne
    Genuitec Mobile Team

    August 30, 2010 at 7:17 am #310967 Reply

    K-One
    Member

    Looked everywhere for it. I can’t seem to find it. o_o

    K-One.

    August 30, 2010 at 1:08 pm #310977 Reply

    wayne
    Moderator

    Since you are up and running I’ll move on and try to see if I can replicate this in a few of our test environments.

    Thanks for you patience. If you see this behavior again please try to grab a screenshot and send it on over.

    Wayne
    Genuitec Mobile Team

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Reply To: Installer fails; JVM Exit code 13 – FIXED

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