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installer pulse-one-31.exe causes norton anitvirus complaint

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  • #309739 Reply

    jps01
    Member

    When installing MobiOne_1.0M9_Installer.exe I get an error reported by Symantec sayig that pulse-one-32.exe is behaving suspiciously. Why is that?

    #309742 Reply

    wayne
    Moderator

    Interesting!

    The latest MobiOne 1.0M9 installer distributed from the genuitec.com site is very safe to operate. If you got acquired your installer exe from any other location please delete it at once and download the installer from the http://www.genuitec.com/mobile

    We test our installer on several anitvirus systems including norton.
    1) Can you send a screenshot or any other description info provided by norton as to why it is complaining?
    2) What Windows OS are you running?
    3) What dir were you attempting to install into?

    Wayne
    Genuitec Mobile Team

    #309753 Reply

    jps01
    Member

    I downloaded it from your site. I attached a screen shot of the warning I got from Norton. It doesn’t get far enought into the install to ask what directory to use.

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    #309790 Reply

    wayne
    Moderator

    Thanks for the screenshot. I’m not sure what in the install process is causing Sonar to be annoyed. Will try setting up an env with Sonar to see if I can replicate and figure out what is the deal.

    Did you continue with the install or abandon it do to Sonar warning?

    Wayne
    Genuitec Mobile Team

    #309816 Reply

    jps01
    Member

    Well Sonar aborted the install. I could setup Sonar not the abort it but I wasn’t really sure what the error was about so I didn’t.

    #309819 Reply

    wayne
    Moderator

    Bummer! I didn’t realize Sonar blocked the install.

    Based on your report we have engaged Sonar in a discussion to accept MobiOne without issue. We should have an updated status from Sonar in the next week or so.

    Wayne
    Genuitec Mobile Team

    #309884 Reply

    wayne
    Moderator

    Update: We described to Sonar the operating details of the MobiOne installer. We just learned that within the next 1-2 weeks Sonar will be updated to recognize and approve the MobiOne Studio installer’s execution.

    Wayne
    Genuitec Mobile Team

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