[yazhang]

I am trying to install MobiOne Version: 1.0, Milestone 9. Downloaded it from http://www.genuitec.com/mobile/download.html. When I run the downloaded file MobiOne_1.0M9_Installer.exe, I got this error:

Status ERROR: org.eclipse.equinox.p2.engine code=4 An error occurred during the com.genuitec.pulse.installer.processor.offline.perform.PulseCreateShortcuts phase. null children=[Status ERROR: org.eclipse.equinox.p2.engine code=0 session context was:(profile=com.poweredbypulse.profile-0-rb-10081, phase=com.genuitec.pulse.installer.processor.offline.perform.PulseCreateShortcuts, operand=, action=). null Status ERROR: org.eclipse.equinox.p2.engine code=0 Unable to create shortcut java.lang.RuntimeException: Unable to create shortcut]
Status ERROR: org.eclipse.equinox.p2.engine code=0 session context was:(profile=com.poweredbypulse.profile-0-rb-10081, phase=com.genuitec.pulse.installer.processor.offline.perform.PulseCreateShortcuts, operand=, action=). null
Status ERROR: org.eclipse.equinox.p2.engine code=0 Unable to create shortcut java.lang.RuntimeException: Unable to create shortcut
java.lang.RuntimeException: Unable to create shortcut
at com.genuitec.pulse.client.common.shortcut.ShortcutServices.createShortcut(Unknown Source)
at com.genuitec.pulse.client.common.shortcut.ShortcutServices.createBlueprintShortcut(Unknown Source)
at com.genuitec.pulse.installer.processor.offline.perform.PulseCreateShortcuts.createShortcuts(Unknown Source)
at com.genuitec.pulse.installer.processor.offline.perform.PulseCreateShortcuts.completeOnInstall(Unknown Source)
at com.genuitec.pulse.installer.processor.offline.perform.OnInstallOnlyPhase.completePhase(Unknown Source)
at org.eclipse.equinox.internal.provisional.p2.engine.Phase.postPerform(Unknown Source)
at org.eclipse.equinox.internal.provisional.p2.engine.Phase.perform(Unknown Source)
at org.eclipse.equinox.internal.provisional.p2.engine.PhaseSet.perform(Unknown Source)
at org.eclipse.equinox.internal.provisional.p2.engine.Engine.perform(Unknown Source)
at com.genuitec.pulse.installer.processor.offline.perform.AbstractP2EngineInstallProcessor.runWithErrorHandling(Unknown Source)
at com.genuitec.pulse.installer.processor.ProcessorWithFatalErrorHandling.run(Unknown Source)
at com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob.runProgressWithCancelBlocking(Unknown Source)
at com.genuitec.pulse.installer.module.ui.GenericProgressPage$GenericProgressJob.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: java.lang.RuntimeException: Failed to save ShellLink
at net.jimmc.jshortcut.JShellLink.save(JShellLink.java:241)
… 14 more

Any idea?
Thx

[wayne]

Please provide the following info to help us diagnose this issue:

1) Windows OS
1a) Are your running a virtual machine, e.g., VMWare? If yes, what is your host OS, e.g., Mac and what VM?

2) installation folder

3) do you have administrative rights?

Wayne
Genuitec Mobile Team

[yazhang]

Here is the answer:
1) Windows OS:
Microsoft Windows XP professional version 2002 Service Pack 3
1a) Are your running a virtual machine, e.g., VMWare? If yes, what is your host OS, e.g., Mac and what VM?
no, I am not running any virtual machine.

2) installation folder:
d:\MobiOne

3) do you have administrative rights?
Yes, I do.

Thx

[Author]

Posts