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Mobile Web Simulator: Unsupported Browser

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  • #351352 Reply

    I’ve created a PhoneGap project and I’m having troubles with the Mobile Web Simulator.

    It’s starting with the message:

    “Unsupported Browser: Currently only Chrome and Chromium based browsers are supported by the MyEclipse Mobile Web Simulator.”

    This message is deplayed in Google Chome (37.0.2062.103 m)

    When I press F5 the simulator is shown. This happens everytime I start the Simulator.

    MyEclipse Enterprise Workbench

    Version: 2015 CI
    Build id: 13.0.0-20140820

    Thanks,

    Teun Hoogendoorn

    #351385 Reply

    support-swapna
    Moderator

    Teun,

    Sorry that you are seeing this issue.

    Are you on Windows 8.x ? Please share the OS and version details to help us investigate further.

    #351391 Reply

    Swapna,

    Yes, Windows 8.1 Pro, 64-bit

    Thanks,

    Teun Hoogendoorn

    #351429 Reply

    support-swapna
    Moderator

    Teun,

    Thank you for the details. We could not consistently reproduce the issue on Windows 8.1.I have filed it for investigation with the dev team. We will get back to you soon with the findings.

    #351440 Reply

    support-swapna
    Moderator

    Teun,

    Can you please check if these steps help resolve the issue at your end?

    1.Manually delete the MyEclipse Sim Chrome profile directory.On Windows the chrome profile can be found at path similar to <userhome>\AppData\Local\Temp\myeclipse_mobilewebsimulator_userdata\

    2) Close the simulator before deleting this directory.
    3) Delete the directory above
    4) Launch the simulator

    Let us know how it works for you.

    #351523 Reply

    Swapna,

    This works, but only for the first time I start the simulator. The next time I start the simulator the message is back again.

    Thanks,

    Teun Hoogendoorn

    #351547 Reply

    support-swapna
    Moderator

    Teun,

    Thank you for checking. The dev team is investigating the issue. I will keep you posted on the fix.

    Sorry for inconvenience caused.

    #353847 Reply

    support-swapna
    Moderator

    Teun,

    The issue is fixed in the latest MyEclipse 2015 release. Go to Help > Check for Updates and update to the latest release.

    You can also download the latest installer from here : https://www.genuitec.com/products/myeclipse/download/

    Let us know if you see any issues.

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