[Domiciliaria]

I have recently purchased mobione studio and I have never received the activation key, nor any email from you.
I have sent several emails to you and no answer
I have also requested my “lost activation key” and the same

¿Could you send it to me please?
If you need my purchase invoice you can check your records of

Invoice Date: 02/02/2014
Invoice Number: 157959

Await your news.

[Brandon]

Try this: http://www.genuitec.com/mobile/licadmin/lostkey.html

[Domiciliaria]

Thanks, but I have tried 4 times that solution

Any other ideas?

[Brandon]

What address are you emailing, maybe try sales at genuitec dot com or support at genuitec dot com
or info at genuitec dot com

[Domiciliaria]

I have sent emails to:

sales at genuitec.com
info at genuitec.com
subscriptions at genuitec.com

and no answer at all!!!

[support-octavio]

Hi Domiciliaria,

I have contacted sales team and they told me that have sent you your code several times, looks like your email is filtering it out as spam or blocking our address all together. Please send us an alternative email where we can send you again your code: sales at genuitec dot com and also include support at genuitec dot com on cc list.

[Domiciliaria]

Thanks a lot Octavio.

I have just sent the email to both addresses and including two alternative emails to receive my code.

Thanks again for your help

[support-octavio]

Hi Domiciliaria,

Sales team informed me that they have sent you your license code. Let us know in case you don’t receive it.

[Author]

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