[ic.gc.ca]

I’m trying to install secure delivery hub on a 64 bit linux installation with a 64 bit jvm.

java version “1.7.0_45”
Java(TM) SE Runtime Environment (build 1.7.0_45-b18)
Java HotSpot(TM) 64-Bit Server VM (build 24.45-b08, mixed mode)

ubuntu@ubuntu:~/Downloads$ uname -m
x86_64

I’m using this command …

sudo ./secure-delivery-hub-2013-sr2.3-installer-linux.run -d64

Everything almost completes and I get this exception ….

INFO: Copying /usr/local/secure-delivery-center/Server/server/jre.incoming/man/ja/man1/javac.1 to /usr/local/secure-delivery-center/Server/server/jre.incoming/man/ja_JP.UTF-8/man1/javac.1
Nov 29, 2013 12:58:35 PM com.genuitec.pulse.installer.processor.offline.copybundled.AbstractModeBasedSequentialInstallProcessor runWithErrorHandling
INFO: Copying /usr/local/secure-delivery-center/Data Files/www/help/features/images/portal_package_details.png to /usr/local/secure-delivery-center/Data Files/www/help/highlights/n&n_2012u1/images/portal_package_details.png

SEVERE: A fatal error was reported from com.genuitec.delivery.server.installer.processor.DeliveryServerLaunchProcessor@4a7a152c
com.genuitec.delivery.server.installer.processor.DeliveryServerLaunchProcessor$ServerDidNotLaunchException: Server did not start up (no log file could be found)
at com.genuitec.delivery.server.installer.processor.DeliveryServerLaunchProcessor.launchLinuxService(Unknown Source)
at com.genuitec.delivery.server.installer.processor.DeliveryServerLaunchProcessor.doRun(Unknown Source)
at com.genuitec.delivery.server.installer.processor.DeliveryServerLaunchProcessor$LaunchJob.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)

Nov 29, 2013 1:00:36 PM com.genuitec.pulse.installer.context.base.internal.UnexpectedErrorContextImpl addError
WARNING: Unexpected error occurred: Fatal error in DeliveryServerLaunchProcessor
com.genuitec.delivery.server.installer.processor.DeliveryServerLaunchProcessor$ServerDidNotLaunchException: Server did not start up (no log file could be found)
at com.genuitec.delivery.server.installer.processor.DeliveryServerLaunchProcessor.launchLinuxService(Unknown Source)
at com.genuitec.delivery.server.installer.processor.DeliveryServerLaunchProcessor.doRun(Unknown Source)
at com.genuitec.delivery.server.installer.processor.DeliveryServerLaunchProcessor$LaunchJob.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)

Nov 29, 2013 1:00:36 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Skipping remaining processors; received jump to [id: fatal-error, action: goto, sequence: oneinstall.installer.install.fatal.error]
Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors
Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Skipping remaining modules in sequence; received jump to [id: fatal-error, action: goto, sequence: oneinstall.installer.install.fatal.error]
Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.error.cleanup.progress] from sequence [oneinstall.installer.install.fatal.error]
Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running up to [3] processors; total work [160]
Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.create.support.bundle]; work [50] of [160]
Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.error.cleanup.work]; work [100] of [110]
Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.track.metric]; work [10] of [10]
Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.processor.base.TrackMetricProcessor run
INFO: Unable to track usage metric; skipping operation
java.net.MalformedURLException: For input string: “443pulse”
at java.net.URL.<init>(URL.java:619)
at java.net.URL.<init>(URL.java:482)
at java.net.URL.<init>(URL.java:431)
at com.genuitec.pulse.installer.processor.base.TrackMetricProcessor.trackMetric(Unknown Source)
at com.genuitec.pulse.installer.processor.base.TrackMetricProcessor.run(Unknown Source)
at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.runProgressWithCancelBlocking(Unknown Source)
at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Caused by: java.lang.NumberFormatException: For input string: “443pulse”
at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
at java.lang.Integer.parseInt(Integer.java:492)
at java.lang.Integer.parseInt(Integer.java:527)
at java.net.URLStreamHandler.parseURL(URLStreamHandler.java:217)
at java.net.URL.<init>(URL.java:614)
… 7 more

Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors
Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Module [pulse.error.cleanup.progress] finished; proceeding to next module
Nov 29, 2013 1:00:37 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [delivery.fatal.error] from sequence[oneinstall.installer.install.fatal.error]

[sdc-support]

Hello ic.gc.ca,

SDC Server was designed to work with 32 bits JRE, the reason behind that decision is mainly because 32 bits uses less memory which is beneficial for our server architecture / server runtime and also on this way our server only deploys with 32 bits simplifying creation of server-plugin contributions. On linux you need to install a 32 bit JVM and possibly some 32-bit libraries:

To install 32 bit libraries:
a) For debian environments: sudo apt-get install ia32-libs
b) For Red hat environments: Please check this post http://www.genuitec.com/support-genuitec/viewtopic.php?f=18&t=5496

Then you should try to install it without -d64, like this: sudo ./secure-delivery-hub-2013-sr2.3-installer-linux.run

Please let us know if you have any question or issue.

Best regards,
Aaron Lara

[Author]

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