[ejosephss]

help please…

i purchase 1 license of MobiOne. i accidentally entered wrong 4 digit number and when i click purchase
it has a message “tansaction declined”

when i re-enter the right code and click purchase, it has a message “duplicate entry submitted” (i do this twice)
i checked my email but it has no email message from mobione.

how can i verify that my transaction is successful?
how can i make sure that i will not double my purchase?

please help..

[ejosephss]

@support-octavio wrote:

@ejosephss

I spoke with sales departmment and told me that you were charged only once and they re-sent a copy of your key. Please check your spam filter to ensure that email from genuitec.com is getting through. This is the #1 cause for users not receiving email communications from us.

Thanks!

[Author]

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