[EddyC]

I have registered mobione for months. Yesterday something weird happened to shut down mobione by accident. After that, I could not run mobione….only saw the startup screen and design center for a moment. So I re-installed mobione and got the same problem to see that design center screen only for a few seconds.

Can somebody help me out?

Hope to get the solution ASAP.

Thanks in advance.

[support-octavio]

Hi,

Since reinstalling the app is not working, we should try a big hammer approach as suggested here

You don’t need to reinstall mobione in a custom directory, the thing is removing all mobione files from your system and then reinstall it.

Let us know how it goes. If this doesn’t work, please share your .log file. It’s located at <user-home>/.mobione/runtime/.metadata/.log

[EddyC]

Hi Octavio,

I follow your instructions to re-install in a custom directory. Unfortunately, it doesn’t work. I still have the same problem as I mentioned before.
I upload the log file for your reference. Hopefully, you can tell me how to…
Thank you for the help.

[EddyC]

Hi Octavio,

My best friend helps me solve this problem for one minute. I know you are very busy handling everything every day. I am happy to suggest you can hire my friend to work for you…^^

Anyway, thank you for everything.

Have a nice day!

[support-octavio]

Hi,

I am glad your problem is solved, thanks for closing the loop. From the log file it looked like you didn’t remove the <User>/.mobione folder, was it the solution?

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