[robert65]

Hi wayne and Octavio, since the download of 2.0 I am finding the scroll screens are not operating freely, I find it difficult to scroll down and in some ocassionsthe page won’t move at all, can you investigate, I can forward you an iOS dowload if required with the screens highlighted.

[support-octavio]

Hi Robert,

A few days ago we received a similar report, the issue was an error in javascript code. Can you check if is something similar please?

[robert65]

Octavio, tried changing the following file as decribed in the other thread but it still does not scroll, the file i changed was
\main-www\main_custom.js, is the correct?

[support-michael]

@robert65

Please share any examples with us as that is one of the quickest ways for us to get on the same page as you when investigating issues.

[robert65]

wayne, i have just email a full project and where the problem exits, i cannot send anymore update to Apple until i find a fix

Thank you in advance

[robert65]

Wayne, going through my five apps created and the three that I have upgraded to 2.0 all have issues with the scrolling,some screens work fine and others don’t, there seems no exact reason, what I have noticed is that when you try to scroll, if you scroll up instead of down you get a bounce effect as if the scroll is going the wrong way if that makes sense.

[philvos]

HelloTeam support,
I have the same issue on scoll. I have ten Items list to call diferrent url. if i dont select open new window(native only) then the page can scroll. But if i select open new window(native only) up to six item then the page cannot scroll. I have test it by change the sixth item to defaul(not select open new window) then the page is scroll. FYI: this page is a new page I created after latest update v 2.0. all other old pages created on the first time v 2.0 was release are working fine.
Please announce if you have any suggestion or new update release.
Thank you.

[support-michael]

@robert65

Thanks for sharing your project with us. Investigating today and will follow up as soon as we know more.

[support-michael]

@philvos

Can you send use an example project demonstrating this issue? If yes please attach the project archive to this thread (including .mobi files) or send to:
support at genuitec dot com with title “MobiOne project data from philvos”
This is the quickest way for us to get in-sync with your issue.

[support-michael]

All,

Thanks for providing the test data. After further investigation we have isolated the scrolling problem. In a nutshell there is an ipad bug that causes the simple implementation of GotoURL w/ a popup window option to completely crash an app. We thought our current implementation workarounds around this bug. But our research today found a race condition which is preventing the scrollable-panel from detecting scroll gestures and instead the widget w/ the gotoURL action is grabbing the scroll gesture prematurely. Unfortunately this issue is affecting all 2.0 iOS application. We are working to identify a fix now. A worst case solution will be to provide a fix limited to non-ipad apps.

I’ll update you as we continue our research.

[robert65]

Wayne, thanks for the update

[support-michael]

Update: we have been grind away on this and believe we have found a solution that does not require a compromised operation on ipad2’s 🙂

We can make available an early QA build of the 2.0.1 release if you would like to give it a try? Please post your availability to give it a try asap and will see if we can share a download link.

[robert65]

Wayne happy to try it out immediately as I said before I cannot send any updates to apple without this or I need to change how users view the whole app

[philvos]

Please send me a download link. I have few app need to fix it. Thank you

[support-michael]

all: apologies but the build I planned to share with you is not quiet ready. It has been delayed. I’m hoping to make it available on Sunday AM if all goes well.

[Author]

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