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ABOUT SDC 2014
The most important aspect of the SDC 2014 release is that it is ready to deliver Eclipse 4.4 (Luna). A new User Assistance feature has also been included, giving admins a system for helping end users with troubleshooting package issues. Read on to learn about the Succeed with SDC program and additional helpful features.
Eclipse 4.4, the Luna release, landed on June 25th. SDC was ready for Luna delivery on day zero! Get Eclipse Luna and learn about Luna features at https://www.genuitec.com/luna/.
USER ASSISTANCE FEATURE FOR BETTER END-USER SUPPORT
To better respond to help requests, you can enable the User Assistance feature in the security policy for packages.
With this option enabled, end users can submit an assistance request from the Help menu if they experience issues with installing software, workspace updates, or other package-related issues. The user enters an email address and a description of the problem, and a request bundle is submitted to the SDC delivery hub.
When an assistance request is submitted, a notification appears in the Admin Console, and admins can manage requests on the new User Assistance page. From the User Assistance page, admins can:
View request details
Download a request bundle
Add admin comments
Close and delete requestsNEW SUCCEED WITH SDC PROGRAM
Whether you’re evaluating Secure Delivery Center or you’ve already recognized how SDC can meet your software delivery needs, we want you to have a successful experience. Genuitec offers the Succeed with SDC program that provides you with help to get up and going with SDC.
By joining the Succeed with SDC opt-in program, you receive a credit for a Success Consultation during evaluation and a second credit on purchase.* Each Success Consultation credit entitles you to a 60-minute phone call with a consultation expert who will help you get the most from SDC.
In return for Success Consultation credits, we ask for a tiny bit of anonymous data about how you use SDC. This will help us provide you with great support and make SDC even better! We would receive information in an XML file such as:
Overall total SDC usage
Admin Console usage (last 30 days)
Number of packages installed and used (last 30 days)
Number of package commits and promotes (last 30 days)
Number of support tickets submitted and closed (last 30 days)
*Customers purchasing SDC after May 11, 2014 will receive Success Consultation credits based on the size of license purchased. Existing customers can opt in to receive a free Success Consultation credit.PROVIDE A CUSTOM EULA FOR INSTALLERS
You can now include custom copyright and End-User License Agreement information. The copyright and EULA information will appear in installers for packages that use the access policies in which the information is provided.
SPECIFY THE SCOPE FOR NOTIFICATION DELIVERY
When setting the visibility of notifications to end users, some notifications might be needed only once, and others might need to be seen for each workspace in which a user works. You can now specify if the notification should display once per workspace or only once per install.
MULTI-SELECT TOOL REMOVES MULTIPLE ADD-ONS
If you need to clean up add-on software included in a package or an Environmental policy, you now have an option to select multiple and remove all at once. The Selected Extra Software area includes a Remove Multiple icon , which opens a window that allows you to select multiple add-ons to remove.
