[res005ru@verizon.net]

Hello

I am trying MobiOne for the first time and want use the trial version first.
I have down loaded it to my machine and started the install process. I get a
dialog box showing an error, png attached. Also attached png with system
info running Windows 7 Pro x64.

Rick Sivernell Sr.
Sivernell Properties, LLC

[support-michael]

Hi Rick,

Sorry to hear of your installer troubles. Let’s see if we can figure out what’s goof’n up.

1) Verify that you have the latest MobiOne installer
file: MobiOne_1.0.1_Installer.exe
size: 130,449,832 bytes

If the installer is much smaller than this please try downloading again from http://genuitec.com/mobile/download.html. Before attempting to reinstall please be sure to manually delete any residual files possibly left over from the installer failure incident you are reporting, files are found at <installpath>/MobiOne Studio. Also kill any residual hung installer process by checking your Task Monitor for a mobione*.exe or java exe process.

2) The longer the installer runs the more diagnostic info it captures in a log. Can you check your temp dir for any files named with the following patterns and send them to support at genuitec dot com with title “MobiOne installer diagnostics”:
pulse-one-<number>.log
MobiOne-support-2010-MM-DD-HH-MM.zip

3) What was the installation path if not the default, (default = <userhome>/AppData/Local/MobiOne Studio)

4) Lastly what user privileges/role were you running as, e.g., administrator, guest, …?

Wayne
Genuitec Mobile Team

[res005ru@verizon.net]

Hi Wayne

OK, The installer package was only 7.3 plus mb, I tried 3 more downloads
and the dl stopped at 2.4 mb and 3.5 mb. I was using Firefox 3.6. I then
started a dl with IE, it is at 27 plus mb and still working at this time. One the original
post, the failure came after starting the MobiOne Installer and getting admin riigths to
install. Nothing occurred as the installer just started. May have a problem with Firefox
downloads, I do not see how as Firefox kicks IE’s butt.

Rick

[support-michael]

On your win7 box try installing in the default location which is <userhome>/AppData/Local. The long term reason for this suggestion is that it will support in-product updates as we roll them out.

I have forwarded your experience with Firefox downloading to our network admin for evaluation. The host infrastructure is LAMP and should love your Firefox browser.

Let me know how it turns out.

Wayne
Genuitec Mobile Team

[atif1syed]

installer doesnt work for me either.
gives me pluse-one-32 error

what should i do?
Thanks,
Atif

[atif1syed]

I cant attach the log file that it says to go to.
the site is telling me the extension log is not allowed.
I dont know what it means, im assuming it is not compatable.

Let me know what are my next steps.
Thanks,
Atif

[support-michael]

Please see this thread http://www.genuitec.com/support-mobione/viewtopic.php?f=8&t=1110&p=1906 for more details and where to post diagnostic data.

Wayne
Genuitec Mobile Team

[res005ru@verizon.net]

Wayne

After following your link, I was ble to dl only using IE, I have installed
MobiOne and now learn how to use it properly. I am new at IP{hone apps.
Hardware Software engineer for 40 years though.

Thanks

Rick

[Author]

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