[pyurevich]

Hi, I’m having troubles activating freshly downloaded MyEclipse 9m2 on Mac.

I’m using Eclipse Classic 3.6.1 installation and then install MyEclipse via eclipse using Update Site method. Everything installs smoothly, but when I go to activate my license – the Eclipse hangs up, loads all my processors at 100% and then crashes.

Anyone had this problem?

Thanks
Pavel

[support-joy]

Pavel,

Can you send out a mail to support@genuitec.com with below details
1. your subscription id and code,
2. please include a reference this weblink,
3. attach a screenshot of the issue you are facing
4. Clear your .log file located at [your workspace dir]/.metadata/.log, replicate the issue and attach your .log file
5. please include ATTN:Joy in the subject

Thank you for your co-operation.

[Brian Fernandes]

A few additional questions:

1) How are you attempting to activate your license – using automatic or the manual methods? Could you try another method and see if you experience the same issues?

2) If you get the program to hang again, can you find the PID of the program and run “jstack -l <pid> and mail the stack trace output to the address in the previous thread. That will help us determine where it is hanging.

Thanks.

[SherwinWilliams]

I, and a coworker, are having the same issue with Eclipse Classis 3.6.2 and MyEclipse 9.0 on OS X 10.6.7. We first thought it was an issue with the proxy on our corporate network, but we eliminated that possibility by getting a direct DSL connection. We experienced the same behavior both inside and outside of our proxy: full CPU usage, followed by crash of the JVM.

Has there really be no development on this issue for a month?! We have a 15-seat license that expires on 2011-06-16. Is there something we need to do to convert our existing license?

– Jack Gould
Sherwin-Williams
Cleveland, Ohio

[Brian Fernandes]

Jack,

I have a couple of quick questions:

1) Is this a 64-bit + Cocoa install of Eclipse 3.6.2? If not, what base Eclipse version are you using exactly?

2) At what point do you see the crash – is it when you click the Activation button in the Subscription wizard or at a later stage when you choose a specific method of activation?

I apologize for the inconvenience caused; needless to say, we are looking into this issue again right now.

[SherwinWilliams]

Brian,

Answers to your questions:
1) Both my coworker and I installed the 64-bit Cocoa version. In both cases, we installed Eclipse Classic 3.6.2 and used the Update Manager to install MyEclipse 9.0. I used the archived version, my coworker used the update site, directly.

2) In every case, it crashes after clicking on the “Activate” button. There is no further interaction possible with Eclipse / MyEclipse after clicking that button.

BTW, I just checked the Console application, and there are massive numbers of the following error:

3/28/11 12:31:30 PM [0x0-0x542542].org.eclipse.eclipse[27849] Invalid memory access of location 0x0 rip=0x7fff813e2708

So many, in fact, that the following message is shown, repeatedly (every 500 lines, or so):

3/28/11 12:31:30 PM [0x0-0x542542].org.eclipse.eclipse[27849] *** process 27849 exceeded 500 log message per second limit – remaining messages this second discarded ***

I hope that information is helpful.

– Jack

[SherwinWilliams]

Here is more information (probably more than you wanted) from the Console. Two crash logs, one for Eclipse, one for JVM. I believe these were different crashes, but I am not 100% certain of that. But, I have 9 JVM crash logs, and only 4 Eclipse crash reports. So, there must be a case where the JVM crashes and Eclipse doesn’t have a chance to do anything about it.

(UPDATE: Looks like the content is too large to post. I will send it to support email)

Under CrashReported, eclipse_2011-03-28-121338_localhost.crash

Process: eclipse [27462]
Path: /Applications/eclipse3.6.2/Eclipse.app/Contents/MacOS/eclipse
Identifier: eclipse
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [211]

Date/Time: 2011-03-28 12:13:37.485 -0400
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGILL)
Exception Codes: 0x000000000000000d, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Error Formulating Crash Report:
*** -[NSCFDictionary setObject:forKey:]: attempt to insert nil value (key: Identifier)
0x819ca796
0x850c60f3
0x819ca5d7
0x819ca564
0x8554bc86
0x00005572
0x88ca57fd
0x0000541c
0x00007fb4
0x00008aa0
0x0000ad72
0x0000ab4f
0x813dda1c
0x0000a256
0x813d1536
0x813d13e9

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff813e2708 _longjmp + 44

[ elided … ]

The following is from Java, JavaNativeCrash_pid27849.crash.log:

Java information:
Exception type: Bus Error (0xa) at pc=14df724c9

Java VM: Java HotSpot(TM) 64-Bit Server VM (17.1-b03-307 mixed mode macosx-amd64)

Current thread (115000800): JavaThread “main” [_thread_in_native, id=1880915104, stack(7fff5f400000,7fff5fc00000)]
Stack: [7fff5f400000,7fff5fc00000]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j com.jniwrapper.Function.invokeCFunc(JJB[BII[II)I+0
j com.jniwrapper.FunctionCall.a(ZJJJIBLcom/jniwrapper/Parameter;[Lcom/jniwrapper/Parameter;)J+263
j com.jniwrapper.FunctionCall.call(JJBLcom/jniwrapper/Parameter;[Lcom/jniwrapper/Parameter;)J+12
j com.jniwrapper.Function.invoke(Lcom/jniwrapper/Parameter;[Lcom/jniwrapper/Parameter;)J+21
j com.jniwrapper.util.ProcessorInfo.a(Lcom/jniwrapper/UInt32;Lcom/jniwrapper/UInt32;Lcom/jniwrapper/UInt32;Lcom/jniwrapper/UInt32;Lcom/jniwrapper/UInt16;)V+91
j com.jniwrapper.util.ProcessorInfo.a()V+56
j com.jniwrapper.util.ProcessorInfo.getInstance()Lcom/jniwrapper/util/ProcessorInfo;+16
j com.genuitec.eclipse.core.activation.SystemIdFactory.Ä„()Ljava/lang/String;+0
j com.genuitec.eclipse.core.activation.SystemIdFactory.create()Lcom/genuitec/eclipse/core/activation/SystemId;+8
j com.genuitec.eclipse.core.LicenseUtil.getSystemId()Ljava/lang/String;+0
j com.genuitec.eclipse.core.ui.wizard.ManualActivationWizardPage.createControl(Lorg/eclipse/swt/widgets/Composite;)V+301
j org.eclipse.jface.wizard.Wizard.createPageControls(Lorg/eclipse/swt/widgets/Composite;)V+21
j org.eclipse.jface.wizard.WizardDialog.createPageControls()V+8
j org.eclipse.jface.wizard.WizardDialog.createContents(Lorg/eclipse/swt/widgets/Composite;)Lorg/eclipse/swt/widgets/Control;+16
j org.eclipse.jface.window.Window.create()V+14
j org.eclipse.jface.dialogs.Dialog.create()V+1
j org.eclipse.jface.window.Window.open()I+23
j com.genuitec.eclipse.core.ui.wizard.UpdateLicenseWizardPage.doActivation()V+56
j com.genuitec.eclipse.core.ui.wizard.UpdateLicenseWizardPage$2$1.run()V+7
j org.eclipse.swt.widgets.Synchronizer.syncExec(Ljava/lang/Runnable;)V+121
j org.eclipse.ui.internal.UISynchronizer.syncExec(Ljava/lang/Runnable;)V+91
j org.eclipse.swt.widgets.Display.syncExec(Ljava/lang/Runnable;)V+64
j com.genuitec.eclipse.core.ui.util.PlatformSWTUtil.invokeOnDisplayThread(Ljava/lang/Runnable;)V+34
j com.genuitec.eclipse.core.ui.wizard.UpdateLicenseWizardPage$2.widgetSelected(Lorg/eclipse/swt/events/SelectionEvent;)V+31
j org.eclipse.swt.widgets.TypedListener.handleEvent(Lorg/eclipse/swt/widgets/Event;)V+1003
J org.eclipse.swt.widgets.EventTable.sendEvent(Lorg/eclipse/swt/widgets/Event;)V
j org.eclipse.swt.widgets.Display.sendEvent(Lorg/eclipse/swt/widgets/EventTable;Lorg/eclipse/swt/widgets/Event;)V+24
j org.eclipse.swt.widgets.Widget.sendEvent(Lorg/eclipse/swt/widgets/Event;)V+9
j org.eclipse.swt.widgets.Widget.sendEvent(ILorg/eclipse/swt/widgets/Event;Z)V+73
J org.eclipse.swt.widgets.Widget.sendEvent(ILorg/eclipse/swt/widgets/Event;)V
j org.eclipse.swt.widgets.Widget.notifyListeners(ILorg/eclipse/swt/widgets/Event;)V+19
j org.eclipse.swt.widgets.Display.runDeferredEvents()Z+96
j org.eclipse.swt.widgets.Display.readAndDispatch()Z+125
j org.eclipse.jface.window.Window.runEventLoop(Lorg/eclipse/swt/widgets/Shell;)V+23
j org.eclipse.jface.window.Window.open()I+49
j com.genuitec.eclipse.core.ui.action.UpdateLicenseActionDelegate.run(Lorg/eclipse/jface/action/IAction;)V+49
j org.eclipse.ui.internal.PluginAction.runWithEvent(Lorg/eclipse/swt/widgets/Event;)V+110
j org.eclipse.ui.internal.WWinPluginAction.runWithEvent(Lorg/eclipse/swt/widgets/Event;)V+9
j org.eclipse.jface.action.ActionContributionItem.handleWidgetSelection(Lorg/eclipse/swt/widgets/Event;Z)V+354
j org.eclipse.jface.action.ActionContributionItem.access$2(Lorg/eclipse/jface/action/ActionContributionItem;Lorg/eclipse/swt/widgets/Event;Z)V+3
j org.eclipse.jface.action.ActionContributionItem$5.handleEvent(Lorg/eclipse/swt/widgets/Event;)V+60
J org.eclipse.swt.widgets.EventTable.sendEvent(Lorg/eclipse/swt/widgets/Event;)V
J org.eclipse.swt.widgets.Widget.sendEvent(Lorg/eclipse/swt/widgets/Event;)V
j org.eclipse.swt.widgets.Widget.sendEvent(ILorg/eclipse/swt/widgets/Event;Z)V+73
J org.eclipse.swt.widgets.Widget.sendEvent(ILorg/eclipse/swt/widgets/Event;)V
j org.eclipse.swt.widgets.Widget.notifyListeners(ILorg/eclipse/swt/widgets/Event;)V+19
j org.eclipse.swt.widgets.Display.runDeferredEvents()Z+96
j org.eclipse.swt.widgets.Display.readAndDispatch()Z+125
j org.eclipse.ui.internal.Workbench.runEventLoop(Lorg/eclipse/jface/window/Window$IExceptionHandler;Lorg/eclipse/swt/widgets/Display;)V+9
j org.eclipse.ui.internal.Workbench.runUI()I+555
j org.eclipse.ui.internal.Workbench.access$4(Lorg/eclipse/ui/internal/Workbench;)I+1
j org.eclipse.ui.internal.Workbench$7.run()V+55
j org.eclipse.core.databinding.observable.Realm.runWithDefault(Lorg/eclipse/core/databinding/observable/Realm;Ljava/lang/Runnable;)V+12
j org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Lorg/eclipse/swt/widgets/Display;Lorg/eclipse/ui/application/WorkbenchAdvisor;)I+18
j org.eclipse.ui.PlatformUI.createAndRunWorkbench(Lorg/eclipse/swt/widgets/Display;Lorg/eclipse/ui/application/WorkbenchAdvisor;)I+2
j org.eclipse.ui.internal.ide.application.IDEApplication.start(Lorg/eclipse/equinox/app/IApplicationContext;)Ljava/lang/Object;+99
j org.eclipse.equinox.internal.app.EclipseAppHandle.run(Ljava/lang/Object;)Ljava/lang/Object;+135
j org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(Ljava/lang/Object;)Ljava/lang/Object;+103
j org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(Ljava/lang/Object;)Ljava/lang/Object;+29
j org.eclipse.core.runtime.adaptor.EclipseStarter.run(Ljava/lang/Object;)Ljava/lang/Object;+149
j org.eclipse.core.runtime.adaptor.EclipseStarter.run([Ljava/lang/String;Ljava/lang/Runnable;)Ljava/lang/Object;+183
v ~StubRoutines::call_stub
j sun.reflect.NativeMethodAccessorImpl.invoke0(Ljava/lang/reflect/Method;Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+0
j sun.reflect.NativeMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+87
j sun.reflect.DelegatingMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+6
j java.lang.reflect.Method.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+161
j org.eclipse.equinox.launcher.Main.invokeFramework([Ljava/lang/String;[Ljava/net/URL;)V+211
j org.eclipse.equinox.launcher.Main.basicRun([Ljava/lang/String;)V+126
j org.eclipse.equinox.launcher.Main.run([Ljava/lang/String;)I+4
v ~StubRoutines::call_stub

Java Threads: ( => current thread )
11541f000 JavaThread “com.jniwrapper.NativeResourceCollector” daemon [_thread_blocked, id=1431396352, stack(155416000,155516000)]
14d7ed000 JavaThread “pool-1-thread-5” [_thread_blocked, id=1447075840, stack(15630a000,15640a000)]
14d7ec000 JavaThread “pool-1-thread-4” [_thread_blocked, id=1446014976, stack(156207000,156307000)]
14d29f000 JavaThread “pool-1-thread-3” [_thread_blocked, id=1444954112, stack(156104000,156204000)]
14e344000 JavaThread “pool-1-thread-2” [_thread_blocked, id=1443893248, stack(156001000,156101000)]
1153ae000 JavaThread “pool-1-thread-1” [_thread_blocked, id=1433464832, stack(15560f000,15570f000)]
1536c5000 JavaThread “JavaScript indexing” daemon [_thread_blocked, id=1430335488, stack(155313000,155413000)]
14d18e800 JavaThread “DLTK indexing” daemon [_thread_blocked, id=1450807296, stack(156699000,156799000)]
14e0c5800 JavaThread “MyEclipse Thread” [_thread_blocked, id=1407897600, stack(153dad000,153ead000)]
14d284000 JavaThread “Worker-13” [_thread_in_Java, id=1418801152, stack(154813000,154913000)]
114c1e800 JavaThread “Cleanup” daemon [_thread_in_native, id=1420406784, stack(15499b000,154a9b000)]
114e18000 JavaThread “Worker-12” [_thread_blocked, id=1429274624, stack(155210000,155310000)]
14e34e000 JavaThread “Worker-11” [_thread_blocked, id=1428213760, stack(15510d000,15520d000)]
14d1c8000 JavaThread “Worker-10” [_thread_blocked, id=1417740288, stack(154710000,154810000)]
1148a7000 JavaThread “Worker-9” [_thread_blocked, id=1427152896, stack(15500a000,15510a000)]
14d7f6800 JavaThread “Worker-8” [_thread_blocked, id=1426092032, stack(154f07000,155007000)]
14d33c000 JavaThread “Worker-7” [_thread_blocked, id=1425031168, stack(154e04000,154f04000)]
1148a6000 JavaThread “Worker-6” [_thread_blocked, id=1423970304, stack(154d01000,154e01000)]
114d03800 JavaThread “Worker-5” [_thread_blocked, id=1416679424, stack(15460d000,15470d000)]
14e351000 JavaThread “Worker-4” [_thread_blocked, id=1415618560, stack(15450a000,15460a000)]
14d33b000 JavaThread “Worker-3” [_thread_blocked, id=1367502848, stack(151727000,151827000)]
1153e3800 JavaThread “org.eclipse.jdt.internal.ui.text.JavaReconciler” daemon [_thread_blocked, id=1414557696, stack(154407000,154507000)]
14e7f3800 JavaThread “Java indexing” daemon [_thread_blocked, id=1413496832, stack(154304000,154404000)]
114804800 JavaThread “[ThreadPool Manager] – Idle Thread” daemon [_thread_blocked, id=1412435968, stack(154201000,154301000)]
114a8d800 JavaThread “Worker-2” [_thread_blocked, id=1409957888, stack(153fa4000,1540a4000)]
156971800 JavaThread “Worker-1” [_thread_in_vm, id=1374687232, stack(151e01000,151f01000)]
114cfc800 JavaThread “Worker-0” [_thread_blocked, id=1360609280, stack(151094000,151194000)]
114fee000 JavaThread “Bundle File Closer” daemon [_thread_blocked, id=1364025344, stack(1513d6000,1514d6000)]
14e1af800 JavaThread “Worker-JM” [_thread_blocked, id=1370574848, stack(151a15000,151b15000)]
14e1ad000 JavaThread “[Timer] – Main Queue Handler” daemon [_thread_blocked, id=1369513984, stack(151912000,151a12000)]
14e058800 JavaThread “Framework Event Dispatcher” daemon [_thread_blocked, id=1354452992, stack(150ab5000,150bb5000)]
14e202800 JavaThread “Start Level Event Dispatcher” daemon [_thread_blocked, id=1359548416, stack(150f91000,151091000)]
14e01a800 JavaThread “State Data Manager” daemon [_thread_blocked, id=1353392128, stack(1509b2000,150ab2000)]
14d05a800 JavaThread “Poller SunPKCS11-Darwin” daemon [_thread_blocked, id=1307602944, stack(14de07000,14df07000)]
114804000 JavaThread “Low Memory Detector” daemon [_thread_blocked, id=1305481216, stack(14dc01000,14dd01000)]
114803000 JavaThread “CompilerThread1” daemon [_thread_in_native, id=1302347776, stack(14d904000,14da04000)]
114802800 JavaThread “CompilerThread0” daemon [_thread_in_native, id=1301286912, stack(14d801000,14d901000)]
114801800 JavaThread “Signal Dispatcher” daemon [_thread_blocked, id=1290813440, stack(14ce04000,14cf04000)]
114801000 JavaThread “Surrogate Locker Thread (CMS)” daemon [_thread_blocked, id=1289752576, stack(14cd01000,14ce01000)]
1150ee800 JavaThread “Finalizer” daemon [_thread_blocked, id=1287593984, stack(14caf2000,14cbf2000)]
1150ee000 JavaThread “Reference Handler” daemon [_thread_blocked, id=1286533120, stack(14c9ef000,14caef000)]
=>115000800 JavaThread “main” [_thread_in_native, id=1880915104, stack(7fff5f400000,7fff5fc00000)]
Other Threads:
1150eb800 VMThread [stack: 14c8ec000,14c9ec000] [id=1285472256]
114815800 WatcherThread [stack: 14dd04000,14de04000] [id=1306542080]

VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: ([mutex/lock_event])
[1141015e0] Threads_lock – owner thread: 14d284000

Heap
par new generation total 22784K, used 19739K [118910000, 11a1c0000, 11c910000)
eden space 20288K, 94% used [118910000, 119bcc0b0, 119ce0000)
from space 2496K, 22% used [119f50000, 119fdab90, 11a1c0000)
to space 2496K, 0% used [119ce0000, 119ce0000, 119f50000)
concurrent mark-sweep generation total 301524K, used 242076K [11c910000, 12ef85000, 138910000)
concurrent-mark-sweep perm gen total 212068K, used 135685K [138910000, 145829000, 148910000)

Virtual Machine Arguments:
JVM Args: -Xms40m -Xmx512m -Xdock:icon=../Resources/Eclipse.icns -XstartOnFirstThread -Dorg.eclipse.swt.internal.carbon.smallFonts -XX:MaxPermSize=256m
Java Command: <unknown>
Launcher Type: generic
Physical Memory: Page Size = 4k, Total = 8192M, Free = 1870M

[Brian Fernandes]

Jack,

Thanks for the detailed response. The source of this problem is your 64-bit install; MyEclipse isn’t officially supported on 64-bit Cocoa due to the fact that some of our functionality is broken in 64-bit due to unavailable XULRunner binaries. If you install MyEclipse from our offline installer or from Pulse, you will get a 32bit Carbon version.

To fix your issue, you will need to either use our installer or use a 32-bit Eclipse Classic distribution as your base.

Full 64-bit support is on the cards for MyEclipse 10, however, I will try to push the fix for this particular issue to a maintenance release if possible.

I’m sorry I cannot suggest any other workaround, regret the inconvenience caused.

[SherwinWilliams]

Brian,

Thanks. I installed the 32-bit version of Eclipse 3.6.2 Classic and have successfully activated my existing license.

– Jack

[support-joy]

Jack,

Good to hear you are all set.

Best.

[Author]

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