[Jim Neumyer]

We recently upgraded SDC to 2017 sr1-preview. After updating SDC, we are no longer able to download packs via the Admin Console. We open the Admin Console, select a pack we want to install and click the install button. It says it starts to download, but always stays at 0%.

The logs indicate there is a connection problem, but we are able to get to the site via Chrome or IE. When I download the packs via a web browser, I am able to install them. But I am not able to via the tool.

Jun 8, 2016 9:10:26 AM com.genuitec.pulse.tools.delivery.admin.processors.LoadPackInstallersProcessor runWithErrorHandling
INFO: Can not get list of software packs
org.eclipse.ecf.filetransfer.IncomingFileTransferException: Could not connect to https://www.genuitec.com/sdc/packs.php?host=<our host and port>
at com.genuitec.pulse2.common.http.ecf.PulseRetrieveFileTransfer.openStreams(Unknown Source)
at org.eclipse.ecf.provider.filetransfer.retrieve.AbstractRetrieveFileTransfer.sendRetrieveRequest(AbstractRetrieveFileTransfer.java:879)
at org.eclipse.ecf.provider.filetransfer.retrieve.AbstractRetrieveFileTransfer.sendRetrieveRequest(AbstractRetrieveFileTransfer.java:570)
at com.genuitec.pulse2.common.http.CommunicationsServices$2.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:53)
Caused by: org.eclipse.ecf.filetransfer.BrowseFileTransferException: Could not connect to https://www.genuitec.com/sdc/packs.php?host=<our host and port>
… 5 more
Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.CommunicationsServices setActiveConnectionSettings
INFO: Active connection settings changed to ConnectionSettings NativeCommunicationsLibrary ServerURI: http://<our host and port>/ws/admin/ Proxies: [<our proxy and port>] Non Proxied Hosts: [localhost, 127.0.0.1, ::1, <our host>] using extended timeouts: true
Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.CommunicationsServices setActiveConnectionSettings
INFO: Active connection settings changed to ConnectionSettings NativeCommunicationsLibrary ServerURI: http://<our host and port>/ws/admin/ Proxies: [<our proxy>] Non Proxied Hosts: [localhost, 127.0.0.1, ::1, <our host>] using extended timeouts: true
Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
INFO: Opening connection to https://www.genuitec.com/sdc/packs.php?host=<our host and port> (with proxy)
Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary getJavaNetProxy
INFO: Using proxy <our proxy>
Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
INFO: Opening connection to https://www.genuitec.com/sdc/packs.php?host=<our host and port> (with proxy)
Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary getJavaNetProxy
INFO: Using proxy <our proxy>
Jun 8, 2016 9:10:27 AM com.genuitec.pulse2.common.http.CommunicationsServices setActiveConnectionSettings
INFO: Active connection settings changed to ConnectionSettings NativeCommunicationsLibrary ServerURI: http://<our host and port>/ws/admin/ Proxies: [<our proxy and port>] Non Proxied Hosts: [localhost, 127.0.0.1, ::1, <our host>] using extended timeouts: true
Jun 8, 2016 9:10:27 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors
Jun 8, 2016 9:10:27 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Module [get.packs.installers.progress] finished; proceeding to next module
Jun 8, 2016 9:10:27 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [get.packs] from sequence [oneinstall.admin.get.packs]
Jun 8, 2016 9:13:35 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
INFO: Opening connection to http://<our host and port>/ws/admin/events/receive (direct)
Jun 8, 2016 9:16:55 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
INFO: Opening connection to http://<our host and port>/ws/admin/events/receive (direct)
Jun 8, 2016 9:20:15 AM com.genuitec.pulse.tools.delivery.admin.internal.SyncEventListener received
INFO: Sync event received from server; 600,104ms since last sync in this VM
Jun 8, 2016 9:20:15 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
INFO: Opening connection to http://<our host and port>/ws/admin/events/receive (direct)
Jun 8, 2016 9:20:15 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
INFO: Opening connection to http://<our host and port>/ws/admin/metrics/system (direct)
Jun 8, 2016 9:20:15 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
INFO: Opening connection to http://<our host and port>/ws/admin/metavc/sync (direct)
Jun 8, 2016 9:20:15 AM com.genuitec.pulse.client.metavc.internal.ZipUtil unzipOnDir
INFO: Extracting: metrics/global-metrics.xml
Jun 8, 2016 9:20:15 AM com.genuitec.pulse.client.metavc.internal.ZipUtil unzipOnDir
INFO: Extracting: dir.sync.meta
Jun 8, 2016 9:23:35 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
INFO: Opening connection to http://<our host and port>/ws/admin/events/receive (direct)
Jun 8, 2016 9:26:55 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
INFO: Opening connection to http://<our host and port>/ws/admin/events/receive (direct)
Jun 8, 2016 9:28:04 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Module [admin.console.register] finished; end of sequence encountered
Jun 8, 2016 9:28:04 AM com.genuitec.pulse.installer.dash.ui.container.base.DashContainer cleanup
INFO: Launchpad CLEAN UP

[ignaciom]

Jim,

Thanks for the heads up, we’ve also noticed this, the install pack feature works, but the progress report is not, we are fixing this for our next 2017 SR1 release.

Best Regards
Ignacio
SDC Support

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