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Upgrading from 8.6 to 10 key not accepted

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 26, 2011 at 8:19 pm #321414 Reply

    mikewener
    Participant

    I deleted my 8.6 installation with out going through the formal uninstall. I installed 10 and 10 won’t accept my key. It complains that it is an invalid activation code.

    Does 10 accept the same key as 8.6?

    Thanks …

    November 28, 2011 at 1:12 pm #321445 Reply

    support-joy
    Member

    mikewener,

    How did you un-install ME 8.6? Did you click the un-install button? Or delete relevant files. Please confirm if you have followed the manual un-install as mentioned in this FAQ – http://www.myeclipseide.com/PNphpBB2-viewtopic-t-10277-sid-afa778fef2bac65c50092115fec342b2.html

    In case you have followed the above, please elaborate what is the issue you are facing when you try to activate? Could you attach a screenshot? What is your OS and version? How did you install ME 10?

    November 29, 2011 at 11:47 am #321469 Reply

    mikewener
    Participant

    @support-joy wrote:

    mikewener,

    How did you un-install ME 8.6? Did you click the un-install button? Or delete relevant files. Please confirm if you have followed the manual un-install as mentioned in this FAQ – http://www.myeclipseide.com/PNphpBB2-viewtopic-t-10277-sid-afa778fef2bac65c50092115fec342b2.html

    In case you have followed the above, please elaborate what is the issue you are facing when you try to activate? Could you attach a screenshot? What is your OS and version? How did you install ME 10?

    Hi,

    I manually uninstalled 8.6 as described in your link. OS is Windows 7.

    My problem is that after I install 10 I try and activate 10 using my existing key and it fails. See below …

    1) I click “I already have an Activation Code”
    2) On the screen “Activation Code Entry” Screen I get the error
    “Invalid Activation Code, Please reenter code”

    I’m positive the key is correct. I just had it reissued.

    Thank You!

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    November 30, 2011 at 6:23 pm #321504 Reply

    mikewener
    Participant

    Hi, Any ideas as to what the problem is?

    December 2, 2011 at 10:54 am #321533 Reply

    mikewener
    Participant

    I tried uninstalling and re-installing. Still have the same problem.

    Any ideas how I can get past this?

    Thanks,

    December 5, 2011 at 1:20 pm #321562 Reply

    mikewener
    Participant

    Ideas, Help, suggestions?

    December 16, 2011 at 3:01 am #321784 Reply

    support-joy
    Member

    mikewener,

    My apologies for the late reply. Are you still facing issue with activation key issues? I would recommend you go through this FAQ – https://www.genuitec.com/forums/topic/activation-activating-your-installation/

    In case you are still facing issue with activation. Please send an email to subscriptions@genuitec.com with details of your subscription code, ID and operating system.

    Sorry for the inconvenience.

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