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won’t save subscription key

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  • #225524 Reply

    bgilbert
    Member

    I just purchased myeclipse and entered my subscription key. But it doesn’t save it. Anytime I want to use anything from myeclipse it tells me my free subscription time is expired and to enter a subscription key. I’m on a secure network without internet access if that matters.

    #225545 Reply

    Riyad Kalla
    Member

    When you navigate to Window > Prefs > MyEclipse > Subscription, do you see your info? If you enter it in and hit Apply, does it validate ok? If you hit OK, then immediately open the dialog back up again, is it still there?
    If you open your log file (<workspace dir>\.metadata\.log) do you see exceptions related to not being able to write out the information or anything like that?

    #225546 Reply

    bgilbert
    Member

    I’m not getting any exception in the log file.
    When I first start up myeclipse I don’t see my info in Window >Prefs >MyEclipse>Subscription
    If I put in my key it validates and stays there till I shutdown. But if I change workspaces or restart it’s gone.

    #225547 Reply

    Riyad Kalla
    Member

    You must reenter this information into each workspace, I didn’t realize you were switching workspaces.

    #225549 Reply

    bgilbert
    Member

    I understand that. It happens if I change a workspace OR shutdown and restart. Even if I’ve saved the key in a workspace and I go back to it it’s gone.

    And now the code assist is working only intermittently. But I guess that’s another post.

    #225552 Reply

    Riyad Kalla
    Member

    Can you please post all the information we request in the [URL=http://www.myeclipseide.com/PNphpBB2+file-viewtopic-t-393.html]Posting Guidelines[/URL] thread at the top of this forum? That will give us some context so that we can determine if this is an installation issue, a configuration problem, or a bug. Thanks.

    Additionally, are you on Linux? Could there be a perimission issue with your workspace dir?

Viewing 6 posts - 1 through 6 (of 6 total)
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